Raven Guyer
Supervisor
Columbus,MS
Summary
"Be kind to every kind," is what my mother told five-year-old me when I encountered my first injured animal. The little bird had gotten too wet and couldn't fly, so we spent the next few hours nursing the baby back to flight. Since then, I have approached life with her words and that moment in the back of my mind. Whether it be the workplace, school, relationships, or leading a team, I will always choose kindness and tedious care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
03.2020 - 04.2025
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved morale.
- Maintained clean and well-organized production areas to avoid violations, extra company costs, or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by encouraging partners to refresh on company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation, as well as facilitating de-escalation training.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Barista Trainer
Starbucks
04.2024 - 04.2025
- Trained new team members with positive reinforcement and respectful, encouraging coaching, as I found this the most efficient way to implement company morale.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations, as well as targeting specific learning disabilities.
- Taught proper procedures and strategies for success to new employees.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Increased employee retention by fostering a positive, supportive work atmosphere.
Education
Bachelor of Science - Horticulture
Mississippi State University
Starkville, MS05-2024
Skills
- Leadership experience
- Barista mentoring
- POS system operation
- Staff coaching
- Performance monitoring
- Staff scheduling
- Health and safety compliance
- Supply ordering
- Sales proficiency
- Training program development
- Sales promotion
- Team leadership
Certification
- Food Safety Certification.
Timeline
Barista Trainer
Starbucks
04.2024 - 04.2025
Shift Supervisor
Starbucks
03.2020 - 04.2025
Bachelor of Science - Horticulture
Mississippi State University
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