Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raven Hall

Gary,IN

Summary

Project-focused Public Works Deputy Director with a background analyzing organizational issues. An energized leader with over 20 years of experience solving problems quickly and effectively while staying current on all federal, state and local laws related to public works and ADA. Offering undeniable reporting, presentation and listening skills.

Overview

28
28
years of professional experience

Work History

Public Works Deputy Director

City Of Gary
01.2022 - Current
  • Retained strong knowledge of general service, traffic, building & grounds, and vehicle maintenance management through hands-on leadership.
  • Analyzed completed projects against established protocols and budgets to track spending and determine levels of success.
  • ERC Certification
  • Interviewed job applicants, asking appropriate questions regarding background, expertise and education.
  • Addressed conflicts with staff and public immediately, listening to all sides and making educated decisions regarding resolutions.

Public Works Office Manager

City Of Gary
01.2020 - 01.2022
    • Maintained computer and physical filing systems.
    • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
    • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
    • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Paratransit Coordinator

Gary Public Transportation Corporation
05.2012 - 06.2019
  • Gathered and organized materials to support operations within company's Americans with Disabilities Act Transportation Program.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Entered data, generated reports and produced tracking documents.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Maintained master schedule and set up appointments according to daily logistics and driver availability.
  • Oversaw project logistics using industry expertise and independent judgment.

Branch Postmaster/Customer Service Manager

United States Postal Service
10.1995 - 02.2009
  • Managed daily operations of 200 man hour -employee post office.
  • Hired, trained and evaluated performance of employees.
  • Developed and maintained detailed reports of all post office activities.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Complied with established internal controls and policies.
  • Managed branch vault and cash supply to keep appropriate level of currency on hand.

Education

Bachelor of Arts - English Language And Literature

St. Augustine's University
Raleigh, NC
12.1989

Skills

  • Interviewing and Hiring
  • Effective Communication
  • Process Development and Streamlining
  • Complaint Resolution
  • Database Maintenance
  • Organizational Structuring
  • Business Leadership
  • Staff Scheduling
  • Improve Performance
  • Critical Thinking
  • Policy Development and Enforcement
  • Records Organization and Management

Timeline

Public Works Deputy Director

City Of Gary
01.2022 - Current

Public Works Office Manager

City Of Gary
01.2020 - 01.2022

Paratransit Coordinator

Gary Public Transportation Corporation
05.2012 - 06.2019

Branch Postmaster/Customer Service Manager

United States Postal Service
10.1995 - 02.2009

Bachelor of Arts - English Language And Literature

St. Augustine's University

Similar Profiles

CREATE PROFILE
Raven Hall