Summary
Overview
Work History
Education
Skills
Timeline
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Raven Hammock

Customer Service Representative
Tifton,US

Summary

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets. Additional interpersonal skills include empathy, conflict resolution, as well as active listening to reduce client retention.

Overview

6
6
years of professional experience

Work History

Insurance Call Center Rep

Howard Center
10.2024 - Current
  • Responded to inbound calls from patients, providing assistance with billing inquiries and explaining details regarding deductibles, co-pays, and coinsurance.
  • Assisted patients with making payments, including applying discounts where necessary to ensure patient satisfaction and resolve billing issues efficiently.
  • Managed the handling and transfer of medical records between the insurance company,hospitals, and attorney offices.
  • Processed credit card payments from insurance providers, recording and tracking all transactions using excel.
  • Provided support across various departments as needed, demonstrating versatility and a collaborative print to meet team goals and enhance overall efficiency.

Customer Service Representative

Cigna
01.2024 - 10.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Filed multiple insurance claims, checked claim status
  • Processed coverage payments

Team Member

Target Logistics
07.2023 - 06.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Outbound,load trailers, sort pallets, conducted audits.

Warehouse Order Picker

Coca Cola Bottling
03.2022 - 06.2023
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Assembled orders for shipment, conveying orders to shipping personnel
  • Promoted a positive working atmosphere through respectful interactions with peers and supervisors while maintaining focus on achieving team goals.
  • Picked orders from a phone and loaded them onto the conveyor belt.

Order Processor

Sanderson Farms
03.2019 - 02.2022
  • Generated invoices and shipping labels to properly bill and ship customer orders.
  • Created price tags.
  • Priced packages.
  • loaded boxes with product.
  • Labeled boxes and push onto conveyer.

Education

High School Diploma -

Tift County High School

Skills

  • Conflict Resolution
  • First Call Resolution
  • CRM Systems
  • Zendesk
  • Customer Retention
  • SLA Compliance
  • Call De-escalation
  • Email Correspondence
  • Customer service
  • Call center customer service
  • Answering questions
  • Active listening

Timeline

Insurance Call Center Rep

Howard Center
10.2024 - Current

Customer Service Representative

Cigna
01.2024 - 10.2024

Team Member

Target Logistics
07.2023 - 06.2024

Warehouse Order Picker

Coca Cola Bottling
03.2022 - 06.2023

Order Processor

Sanderson Farms
03.2019 - 02.2022

High School Diploma -

Tift County High School

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Raven HammockCustomer Service Representative