Sales Associate with a track record of driving increased sales, improving customer experience, and elevating company profile. Experienced with managing emergency roadside assistance operations, ensuring rapid response and support for motorists in distress. Utilizes strong communication and coordination skills to effectively handle high-pressure situations. Track record of demonstrating flexibility and reliability in dynamic environments.
Hi, I’m
Raven Harden
Summary
Overview
6
years of professional experience
1
Certificate
Work History
GEICO, Government Employees Insurance
Emergency Roadside Dispatcher
11.2024 - Current
Job overview
- Supported continuous improvement initiatives by regularly reviewing dispatcher processes and recommending enhancements as needed.
- Improved dispatcher performance through comprehensive training on emergency protocols and procedures.
- Streamlined communication between emergency responders and callers, ensuring accurate information relay for faster assistance.
- Handled sensitive information discreetly, following strict confidentiality guidelines to protect caller privacy and safety concerns.
- Exceeded performance metrics consistently, demonstrating dedication to providing outstanding service for customers in need.
- Contributed to team success by consistently meeting or exceeding performance metrics related to call handling time, customer satisfaction, and resource allocation.
- Facilitated prompt roadside assistance for stranded motorists by maintaining accurate location information and dispatching appropriate resources.
- Developed strong rapport with local law enforcement agencies to assist in coordinating efforts during accidents or hazardous situations on the roadways.
- Reduced response times by streamlining the dispatch process through effective communication and coordination between emergency responders and motorists.
- Maintained punctuality, reliability, and professionalism in all interactions with customers, coworkers, and service providers.
- Maintained a thorough knowledge of local geography, road conditions, and traffic patterns to ensure accurate routing of assistance vehicles.
- Managed high call volumes, ensuring timely support to distressed callers during peak hours and emergency situations.
- Enhanced customer experience by addressing inquiries, concerns, and complaints with a solution-oriented approach.
- Supported fellow dispatchers as needed during busy periods or absences, demonstrating flexibility and adaptability within the role.
- Enhanced customer satisfaction by efficiently coordinating with tow truck drivers and service providers for timely assistance.
- Handled escalated calls with empathy and professionalism, resolving complex issues while maintaining a positive rapport with customers.
- Promoted a safe working environment by adhering to all relevant guidelines, regulations, and reporting incidents promptly when necessary.
Hooters Inc.
Hooter Girl
02.2024 - 06.2024
Job overview
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
Applebee's Bar & Grill
HOST/ CARSIDE TO GO/ SERVER
01.2021 - 01.2022
Job overview
- Greeting Guest upon they arrival at the store with a bright smile on your face and seat them in a timely matter. Be a team player help servers buss their tables when its super busy and help your team wherever there is help needed.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Walmart
CASHIER
01.2020 - 01.2021
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Wendy's
CREW MEMBER
01.2019 - 01.2020
Job overview
- Greeting Customers with a smile and making sure their orders are right.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Valdosta State UniversityValdosta, GA
BBA from Business Administration Management, Minor in Entrepreneurship
05-2026
University Overview
- HOPE Scholarship Recipient
- Extracurricular Activities: Black Student League
Campus EduSacramento, CA
Associate of Arts from Business Administration
07-2027
University Overview
- Completed AP course in Principles of Management
- Professional Development: Entrepreneurship
- Relevant Coursework: Business Communications & Professional Development
Georgia Military College
Transient Student from Business Administration Management
University Overview
Skills
- Organizational Skills
- Cash Register Operations
- Team Player
- Customer Service
- Emergency procedures
- Service coordination
- Dispatch software
- Incident prioritization
- Problem-solving
- Attention to detail
- Time management & Reliability
- Multitasking Abilities
Certification
- Emergency Roadside Training - Nov 2024- Jan 2025
- Certified Emergency Roadside Dispatcher, GEICO - Jan 2025- Present
Languages
English
Full Professional
Interests
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Drawing and Painting
- Music
- Crafting and DIY Projects
- Graphic Design
- Fashion
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Documenting and sharing travel experiences
- Participating in cultural exchange programs and homestays
- Road Trips
- Food Tourism
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Food Photography
- Learning new cooking techniques and expanding my culinary skills
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy cooking for friends and family gatherings
- I like trying new recipes and food trends
Timeline
Emergency Roadside Dispatcher
GEICO, Government Employees Insurance
11.2024 - Current
Hooter Girl
Hooters Inc.
02.2024 - 06.2024
HOST/ CARSIDE TO GO/ SERVER
Applebee's Bar & Grill
01.2021 - 01.2022
CASHIER
Walmart
01.2020 - 01.2021
CREW MEMBER
Wendy's
01.2019 - 01.2020
Georgia Military College
Transient Student from Business Administration Management
Valdosta State University
BBA from Business Administration Management, Minor in Entrepreneurship
Campus Edu
Associate of Arts from Business Administration
Similar Profiles
Pamela ParknowitzPamela Parknowitz
Insurance Agent at GEICO, Government Employees InsuranceInsurance Agent at GEICO, Government Employees Insurance
Myles NelsonMyles Nelson
Boat Claims and Towing Quality Control at GEICO, Government Employees InsuranceBoat Claims and Towing Quality Control at GEICO, Government Employees Insurance
Sharon MartinezSharon Martinez
Licensed Insurance Agent at GEICO, Government Employees InsuranceLicensed Insurance Agent at GEICO, Government Employees Insurance