Raven Harrington
Raleigh,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Victoria Secret
Raleigh, NC
09.2016 - 12.2017
- Service-oriented team member with articulate communication skills and friendly demeanor
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Received award for “Outstanding Student Employee of the Year” due to excellent customer service and research skills
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Personal Shopper
Harris Teeter
Raleigh, NC
07.2017 - 09.2019
- A dependable employee with common sense and a variety of skills
- Works well under pressure to meet deadlines and a quick learner who is eager to further the knowledge and skills
- Communicate in a positive professional manner while speaking to the customer
- Organize and plan the task acknowledging every detail
- Establish rapport with customers to ensure repeat business.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Consulted with customers on food selections and custom order requests.
- Loaded and unloaded orders at customer's homes or locations.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Customer Service Representative
Relias
Raleigh, NC
01.2021 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Server
East Coast Wings + Grill
Raleigh, NC
01.2022 - 05.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Business Administration
University of North Carolina At Greensboro
Greensboro, NC05.2022
Skills
- Highly analytical and detail-oriented emerging professional, poised to excel within an entry-level forensics science position
- Information Technology: Adept in the use of
- Microsoft Office Suite (including Excel macros), QuickBooks, Turbo Tax, NetSuite, and Concur
- Communicate well both orally and in writing, effectively explaining complicated financial data to clients and stakeholders
- Key Strengths: Work well both independently and as a dedicated team member Natural and proactive problem-solver, diligently reviewing work products to identify and eliminate errors
- Laboratory: Well-studied in Chemistry and Biology, lab experience, and proficient in common lab procedures
- Proper Storage Procedures
- Upbeat and Outgoing Attitude
- Personal Grooming Standards
- Prioritizing Orders
- Heavy Lifting
- Customer Service
- Attention to Detail
- Loyalty Programs
- Personal Shopping
- Providing Feedback
- Purchase Recommendations
- Resource Management
- Safe Equipment Handling
- Guest Satisfaction
- Bagging Items
- Bank Deposits
Additional Information
- AWARDS , Dean’s List Phi Eta Sigma Honors Society Agnes Avery Accounting Scholarship Accounting Society Secretary
Timeline
Server
East Coast Wings + Grill
01.2022 - 05.2022
Customer Service Representative
Relias
01.2021 - 08.2022
Personal Shopper
Harris Teeter
07.2017 - 09.2019
Customer Service Representative
Victoria Secret
09.2016 - 12.2017
Bachelor of Arts - Business Administration
University of North Carolina At Greensboro
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