Raven Henry
Waco,TX
Summary
Currently seeking a full-time position in which I can expand my skills in team leadership or anything within my career field (criminal justice and/or social work). I am looking for a company in which I can invest in as well as grow with. I have prior managerial experience in customer service retail, home health care, production and child care. Also, I am taking up Criminal Justice. I have received my Associates degree through McLennan Community College, currently working on my Bachelor’s degree at Tarleton State University (through McLennan Community College). My goal is to become a juvenile probation officer or to expand my love for working with kids in any setting.
Experienced with managing diverse teams and optimizing departmental operations. Utilizes leadership and strategic planning skills to improve efficiency and team performance. Track record of fostering collaboration and achieving organizational objectives.
Overview
13
13
years of professional experience
Work History
Health Insurance Verifier
RDI solutions
11.2021 - Current
- Health insurance
- Health insurance verifier
- Customer service
- Billing set up
- Claims
- Payments/billing
- Script reading
- Medical terminology
Behavior aide support
Waco ISD
03.2020 - 11.2021
- Helping troubled students with school or at home behavior problems
- Substitute teacher
- Teacher’s aide
- SpedEd
- Tutoring
Customer Service Rep.
Best Buy
10.2018 - 08.2021
- Cashier
- Cash handling
- Returns (solving customer problems and concerns)
- Order picking/curbside
- Inventory
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Loan Officer
Atlas credit
09.2018 - 03.2020
- Loan applications (approvals and denials)
- Collections
- Cash/check handling
- Payments/bills
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
Warehouse (production)
Caterpillar
06.2018 - 09.2018
- Packing (IPC)
- Shipping and Receiving
- Forklift
- Cherry picker
- Line work
- Inventory checks
Department Manager
Walmart
03.2014 - 06.2018
- Previously employed as a full time Department Manager in Electronics.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Crew Member
McDonalds
11.2012 - 01.2014
- Worked as a cashier part time while attending high school
- Handled cash/credit transactions as well as provide customer service to customers.
- Crew chief in training (Team lead)
Education
Bachelors -
Tarleton State University
Waco, TX05.2025
Associate's - Criminal Justice
McLennan Community College
Waco, TX08.2017
High School Diploma - undefined
Waco High School
Waco, TX05.2014
Skills
- Management
- Customer Service
- Microsoft Word/Excel
- Cashier
- Inventory
- Sales
- Technical Support
- Team planning/leadership
- Insurance claims
- Pharmacy claims
- Collections
- Health insurance verification
- Forklift/cherry picker
- Production
- Shipping and receiving
- Reconciliation
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
Languages
English
Native or Bilingual
Timeline
Health Insurance Verifier
RDI solutions
11.2021 - Current
Behavior aide support
Waco ISD
03.2020 - 11.2021
Customer Service Rep.
Best Buy
10.2018 - 08.2021
Loan Officer
Atlas credit
09.2018 - 03.2020
Warehouse (production)
Caterpillar
06.2018 - 09.2018
Department Manager
Walmart
03.2014 - 06.2018
Crew Member
McDonalds
11.2012 - 01.2014
Associate's - Criminal Justice
McLennan Community College
High School Diploma - undefined
Waco High School
Bachelors -
Tarleton State University
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