Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Server

Raven Hickman

Linden,North Carolina

Summary

Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

6
6
years of professional experience

Work History

Server

Circa 1800
Fayetteville, NC
08.2021 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.

Server

Pub W
Oklahoma City, OK
03.2019 - 12.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Medic

Army
Fort Benning, GA
10.2015 - 10.2018
  • Assessed needs and conditions of assigned patients and gathered critical patient health information.
  • Worked as crisis team member and clearly communicated with other health care members to best care for patients with diverse military wounds.
  • Recognized and treated medical conditions with proven techniques, equipment and knowledge of medical and military protocols.
  • Developed and deployed triage skills and delivered optimal emergency care in combat environments.
  • Completed patient care reports and checklists of daily duties per established military practices, guidelines and regulations.
  • Perfected careful handling, lifting and moving of patients from point of incident to stretcher, ambulance or helicopter.
  • Demonstrated knowledge of pharmacological agents and safely administered medications in stressful field settings.
  • Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.

Education

English

University of Central Oklahoma
Edmond, OK

Skills

  • Team Player
  • Warm and Friendly
  • Transactions and Cash Handling
  • Specials Promotion and Upselling
  • Menu Memorization and Presentation
  • Customer Service and Rapport
  • Cool Under Pressure
  • Conflict and Complaint Resolution
  • Guest Satisfaction
  • Sales Expertise
  • Operational Efficiency and Safety

Accomplishments

  • Achieved an average of $1500 in daily sales.
  • Became one of the "top performers" in my workplace.
  • Was commended on more than one account for my outstanding customer service by customers who wrote reviews about me online.
  • Provided guidance for coworkers and helped them increase their sales and tip percentages.
  • Obtained my EMT license in half the time of a civilian through the Army.
  • Demonstrated exceptional organization and attention to detail.
  • Obtained an award from the Army for my medical competency and effectiveness.
  • Was promoted six months early in the Army.

Affiliations

  • Veteran.
  • Citizen of the Cherokee Nation.

Timeline

Server

Circa 1800
08.2021 - Current

Server

Pub W
03.2019 - 12.2020

Medic

Army
10.2015 - 10.2018

English

University of Central Oklahoma

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Raven Hickman