Raven Hicks
Houston,TX
Summary
Professional business analyst with a creative mindset and strong critical thinking skills, adept at analyzing goals, processes, claims, and policies within a healthcare technology business to offer valuable advice for improvement and alignment with company objectives. In my role, I have served as a researcher, product owner, consultant, and subject matter expert. I have collaborated on various assignments to ensure the successful completion of projects, ensuring they meet customer needs and requirements effectively. I am versatile, eager to learn new processes, and dedicated to helping achieve company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Analyst
HealthEdge
05.2022 - Current
- Collaborate with cross functional teams to conduct comprehensive gap analysis, to identify areas for improvement in the data warehouse. This results in enhanced functionality, time savings for customers when creating fee schedules, and an improved end user experience.
- Assist in the development of a claims regression testing system, effectively supporting internal teams, saving the company 75% of time by executing regression testing, contributing to a reduction in the number of bugs produced.
- Collaborate closely with stakeholders to define project objectives, scope, and success criteria, ensuring alignment with organizational goals and client needs resulting in increased revenue of $355,000.
- Lead requirements gathering sessions to elicit and document user stories, functional requirements, and technical specifications, ensuring clear communication and understanding among cross-functional teams.
- Prepared internal and client facing documentation including business requirement documents (BRDs), use cases, and process flow diagrams to support project planning and implementation.
- Served as mentor and assisted mentee by demonstrating strong values and ethical standards. Promoted positive relationships and guidance on achieving success within the company.
Outreach and Coordinated Care Manager
University Of Houston
10.2021 - 05.2022
- Scheduled regular outreach exhibitions and educated referral sources with healthy start presentations.
- Identified, developed and administered grants in accordance with funder requirements.
- Increased education and awareness of infant and maternal morbidity rates through healthy start program and delivering evidenced-informed strategies.
- Identified errors and performed root cause analysis to determine core issues.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
Remote Office Manager
Prime Lash & Brow Boutique
12.2019 - 10.2021
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
Pharmacy Supply Manager
U.S. Air Force- Royal Air Force Lakenheath
01.2012 - 04.2017
- Managed $1.2 million dollar account for pharmacy medications which resulted in 100% compliance with Air Force Instruction and Joint Commission Regulations.
- Supervised and managed 3-4 airmen during sorting, packaging and return procedures.
- Created and Maintained pharmacy Non- formulary program that serviced 35k eligible beneficiaries.
- Planned and briefed 2 Air Force bases on medication diversion and collected 187 pounds of returned medication.
- Purchased, organized and distributed supplies for maintenance activities and personnel use.
Education
Master of Science - Administration of Justice
Texas Southern University
Houston, TX11.2020
Bachelor of Arts - Psychology
University of The Incarnate Word
San Antonio, TX05.2019
Skills
- Tableau, Confluence, and Salesforce
- SQL
- Visio
- Azure DevOps
- User Acceptance Testing
- Communication
- Requirements Gathering
- Jira
- Problem Solving
- Agile Project Management
Certification
- Certificate of Completions: Agile Product Owner Role: Foundations
Timeline
Business Analyst
HealthEdge
05.2022 - Current
Outreach and Coordinated Care Manager
University Of Houston
10.2021 - 05.2022
Remote Office Manager
Prime Lash & Brow Boutique
12.2019 - 10.2021
Pharmacy Supply Manager
U.S. Air Force- Royal Air Force Lakenheath
01.2012 - 04.2017
Master of Science - Administration of Justice
Texas Southern University
Bachelor of Arts - Psychology
University of The Incarnate Word
- Certificate of Completions: Agile Product Owner Role: Foundations
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