Raven Hicks
Richmond,KY
Summary
Reliable team member with experience in production, assembly, and quality assurance in the manufacturing industry. Proven track record of meeting production goals and ensuring quality standards are met. Expertise in troubleshooting, problem-solving, and process improvement initiatives.
Highly skilled manufacturing professional prepared for leadership in production environments. Proven track record in optimizing workflow, enhancing productivity, and maintaining high-quality standards. Strong focus on team collaboration, problem-solving, and adapting to changing needs. Expertise in lean manufacturing, process improvement, and safety protocols ensures reliable and effective results.
Overview
9
9
years of professional experience
Work History
Production Supervisor
SMX
08.2025 - Current
- Oversaw daily production operations, ensuring adherence to safety and quality standards.
- Coordinated workflow schedules to optimize efficiency and meet production targets.
- Trained new team members on operational procedures and safety protocols.
- Monitored equipment performance, identifying areas for maintenance and improvement.
- Implemented process enhancements that reduced waste and increased productivity.
- Led team meetings to communicate goals, share updates, and foster collaboration among staff.
- Resolved issues quickly to maintain productivity goals.
- Managed team of 36 production associates, overseeing productive production processes and meeting all deadlines.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Conducted regular audits to ensure compliance with industry regulations and company policies.
Production Lead
SMX
08.2021 - 08.2025
- Trained new hires on proper use of equipment and best practices in manufacturing processes.
- Maintained accurate records of product specifications, inventory levels, quality standards, and other pertinent information.
- Performed root cause analysis when problems arose in order to prevent future occurrences.
- Supervised team members to ensure compliance with safety regulations and company policies.
- Adapted quickly under changing circumstances while remaining focused on achieving objectives.
- Ensured that all products met established quality standards prior to shipment from facility.
- Provided technical guidance and support in troubleshooting issues related to the production process.
- Trained new employees regarding machinery operation and safety guidelines.
- Mentored team members on best practices, enhancing workflow efficiency and productivity.
- Oversaw daily production activities, ensuring adherence to safety and quality standards.
Shift Manager/Key Holder
Sonic Drive in
09.2016 - 07.2020
- Effectively managed a team of 10+ employees in a fast-paced retail environment, ensuring excellent customer service and sales goals were achieved.
- Performed opening and closing duties including counting cash drawers, setting alarms, preparing bank deposits.
- Trained and coached new staff on company policies, product knowledge, POS system use, and customer service skills.
- Enforced safety regulations within the store, such as proper handling of hazardous materials or equipment operation protocols.
Education
High School Diploma -
Penn Foster
Berea, KY10-2018
Skills
- Equipment safety
- Team coordination
- Manufacturing processes
- Troubleshooting
- Workflow management
- Multitasking
- Team leadership
- Production oversight
- Safety management
languages
English
Native
Timeline
Production Supervisor
SMX
08.2025 - Current
Production Lead
SMX
08.2021 - 08.2025
Shift Manager/Key Holder
Sonic Drive in
09.2016 - 07.2020
High School Diploma -
Penn Foster