Hard working and detail-oriented employee with additional managerial, accounting, and extensive customer service background . Experienced in use of Quickbooks, Bill.com, and Microsoft Excel; always interested and able to learn new programs and techniques to best suit the task at hand.
Converted incoming inquiries into new projects, while explaining services offered. Coordinated scheduling for all designers and warehouse staff, including new client consultation and deliveries of purchased goods. Handled quoting, invoicing, and purchased orders; reconciled existing invoices/ quotes as needed. Recorded incoming leads, reports, and sales on Excel Sheets; able to edit the document as needed.
Managed hiring, employee reviews, training, and scheduling. Scheduled and oversaw event planning; including coordinating food orders, delegating employee tasks, and addressing client concerns. Created end of day profit/ loss reports in Excel, and updated the formulas in these documents to reflect changes as needed to ensure accuracy.
Reached out to previous and prospective clients to offer and explain our services to create new sales revenue. Created invoices and updated existing invoices as needed, while tracking incoming sales in Excel. Attended on-site sales events to advertise and explain products offered to increase sales.
Provided customer support to new customers and assisted giving them the best channel to handle their specific inquiry. Received incoming calls from prospective clients to explain the requirements to use the company's services and, if qualified, connect them with a Mortgage Banker/ Loan Officer to proceed with the mortgage or refinance process. Customer service skills were needed often.
Handled all Accounts Payable/ Accounts Receivable; performed payroll and all related activities. Created reports in Excel to document incoming and outgoing costs, and to reconcile any discrepancies found in client accounts. Quickbooks was used to keep all accounts in order, and was fully updated at all times. When needed, inspection and material management was also performed. Placed all product orders, coordinated secondary handling of materials when applicable, and managed shipping/ delivery of finished product.