Raven Hoffman
Marshallville,GA
Summary
Hardworking House Supervisor with 1 year of experience. Provided strong leadership and high-quality nursing care for 4 patients. Demonstrated success in building positive relationships with people of varied backgrounds. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Administrative House Supervisor
Freedom Farms
08.2022 - 07.2023
- Provided emergency response during shifts and when on-call.
- Reviewed clinical documentation to asses standards and quality of care.
- Evaluated patient histories, complaints, and current symptoms.
- Educated family members and caregivers on partipiant care instructions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Monitored patient reactions after therapies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Intake Coordinator
True Hope Ministries
10.2019 - 02.2022
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office productivity by handling high volume of callers per day.
- Entered referrals into appropriate system based on type of referral obtained.
- Organized paperwork such as charts and reports for office and patient needs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Interceded between employees during arguments and diffused tense situations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Trained team members on new hotel services and products to support promotional efforts.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Intake Coordinator
Teen Challenge Women's Ministry
02.2018 - 07.2019
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Entered referrals into appropriate system based on type of referral obtained.
- Organized paperwork such as charts and reports for office and patient needs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Interceded between employees during arguments and diffused tense situations.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Customer Service Agent
SYKES
08.2015 - 02.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Facilitated communications through management of inbound and outbound customer calls.
- Contacted customers to return routine and general calls promptly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted available products and services to customers during service, account management, and order calls.
Associate
Walmart
10.2014 - 12.2014
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
Education
High School Diploma -
The Pearl Academy
Selma, AL01.2023
Skills
- Emergency Response
- Attendance Documentation
- Medication Understanding
- Inventory Management
- Schedule Coordination
- Progress Tracking
- Documentation
- Direct Patient Care
- Vitals Monitoring
- Delegation and Motivation
- Attention to Detail
- Decision-Making
Timeline
Administrative House Supervisor
Freedom Farms
08.2022 - 07.2023
Intake Coordinator
True Hope Ministries
10.2019 - 02.2022
Intake Coordinator
Teen Challenge Women's Ministry
02.2018 - 07.2019
Customer Service Agent
SYKES
08.2015 - 02.2016
Associate
Walmart
10.2014 - 12.2014
High School Diploma -
The Pearl Academy
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