Raven Holt
Murrieta,CA
Summary
Dynamic financial professional aiming to leverage 20 years of branch management experience to contribute value to a team. A well-qualified professional with proven success in improving operations and solving problems. Ready to exert my recent training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Branch Operations Manager
Pacific Western Bank
Temecula, CA
08.2014 - 03.2021
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached and developed branch staff by offering constructive feedback and bank training opportunities.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Implemented process improvements to increase productivity.
- Identified and capitalized on community business opportunities with effective networking.
- Wrote and administered employee performance reviews to monitor customer service and personal sales of 15-member team.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
Assistant Manager
US Bank NA
Temecula, CA
09.2007 - 08.2013
Branch Manager
First Financial Credit Union
Temecula, CA
07.2003 - 03.2007
Education
Bachelors Of Science - Business
University of Phoenix
Tempe, AZ06.2025
Skills
- Relationship Management
- Critical Thinking
- Team Building
- Time Management
- Problem Resolution
- Creative and Innovative
- Quality Assurance
Certification
- Human Resource Management Certificate
- Certified Notary Public
Timeline
Assistant Branch Operations Manager
Pacific Western Bank
08.2014 - 03.2021
Assistant Manager
US Bank NA
09.2007 - 08.2013
Branch Manager
First Financial Credit Union
07.2003 - 03.2007
Bachelors Of Science - Business
University of Phoenix
- Human Resource Management Certificate
- Certified Notary Public
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