Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Work Availability
Work Preference
Quote
Software
Websites
Timeline
Hi, I’m

Raven Houston

Louisville,MS
Raven Houston

Summary

Dedicated and versatile professional with extensive experience in customer service, retail operations, and financial services. Proven ability to manage inventory, handle inbound customer inquiries, and lead teams to achieve company goals. Skilled in fostering positive customer experiences, resolving complex issues, and maintaining organizational efficiency. Recognized for reliability, attention to detail, and strong communication skills in fast-paced environments. Committed to contributing to the success of dynamic teams and driving operational excellence.

Overview

5
years of professional experience
1
Certification

Work History

Walmart

Overnight Stocker
07.2024 - Current

Job overview

  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Alorica

Inbound Customer Service Representative
11.2021 - 05.2024

Job overview

  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
  • Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Improved first-call resolution rates by efficiently managing customer issues and complaints.
  • Upheld data security standards while documenting customer interactions within the company''s CRM system, ensuring accuracy and confidentiality.
  • Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
  • Retained valuable clients by providing empathetic support during challenging situations or escalations, leading to issue resolution.

Community Choice Financial Inc.

Customer Service Representative
01.2021 - 11.2021

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted Customers with payday loans and title loans.
  • Counted registers and the safe every morning and night.
  • Marketed the company in the surrounding counties to get more customers to come in for payday and title loans.
  • Made at least 75 outbound calls for marketing and following up with clients on behalf of their current or past due loans.

Dollar General Store

Key Account Manager
12.2019 - 01.2021

Job overview

  • Built and maintained strong client relationships to drive business growth.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.
  • Opened and closed the store-acted as the manager on duty anytime there was not a ASM or GSM on duty.
  • Stocked shelves, counted registers, counted the safe for accuracy.
  • Oversaw employees on my shift and made sure all duties were fulfilled by myself and by my peers before closing.

Education

Colorado Technical University
Colorado Springs, CO

Bachelor of Science from Psychology
05-2027

University Overview

  • 3.99 GPA
  • National Society of Leadership and Success Member

Neshoba Central High School
Philadelphia, MS

High School Diploma
05-2014

University Overview

  • Extracurricular Activities: Navy Junior Reserved Officer Training (NJROTC) 2010-2014
  • Extracurricular Activities: Track Team: Shot Put and Discus (2010-2014)

Skills

  • Label reading

  • Maintaining safety

  • Handheld scanner use

  • Cleaning

  • Pallet jack operation

  • Stocking shelves

  • High-volume call centers

  • Inbound calls

  • Computer skills

  • Product knowledge

  • Documentation and reporting

  • Call management

  • Customer focus

  • Technical troubleshooting

  • CRM software

  • Performance metrics

  • Call center operations

  • Account updating

  • CRM documentation

  • Typing 55 wpm

  • Verbal and written communication

  • Inbound phone calls

  • Customer communications

  • Resolving issues

  • Data entry

  • Interpersonal skills

  • Quality assurance

  • Customer account updates

  • Call control skills

  • Professional phone voice

  • Calm and professional under pressure

  • Task delegation

  • Strong leadership

  • Opening and closing coordination

Accomplishments

Accomplishments
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Resolved product issue through consumer testing.
  • Successfully de-escalated frustrated or angry customers and turning negative situations into positive outcomes is a significant accomplishment.

Affiliations

Affiliations
  • National Society of Leadership and Success
  • The BigWe Global Communities

Certification

Certificate of Ambassadorship from The BigWe Global Communities in unity. Awarded on the 4th of April, 2025.

Languages

English
Native or Bilingual
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave

Quote

The cave you fear to enter contains the treasure you seek.
Joseph Campbell

Software

CRM

OBIEE

FIVE9

MICROSOFT WORD

MICROSOFT EXCEL

MICROSOFT POWER POINT

Websites

Timeline

Overnight Stocker
Walmart
07.2024 - Current
Inbound Customer Service Representative
Alorica
11.2021 - 05.2024
Customer Service Representative
Community Choice Financial Inc.
01.2021 - 11.2021
Key Account Manager
Dollar General Store
12.2019 - 01.2021
Colorado Technical University
Bachelor of Science from Psychology
Neshoba Central High School
High School Diploma

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Raven Houston