Raven Shugarts
Troutville,PA
Summary
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Preschool Teacher
Little Peoples Child Care
Curwensville, PA
09.2025 - Current
- Developed and implemented engaging lesson plans to foster early childhood development.
- Established a safe and nurturing classroom environment for diverse learners.
- Collaborated with parents to support children's educational and emotional growth.
- Monitored student progress and adjusted teaching strategies to meet individual needs.
Waitress/Bartender
Dented Keg
Clearfield , PA
10.2022 - 04.2025
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Management
- Communicated daily specials to customers.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Encouraged cooperative management strategies.
Drug and Alcohol Counselor
Discovery House
Clearfield , PA
11.2021 - 04.2024
- Provided individual counseling and group therapy to clients with substance abuse issues.
- Developed treatment plans in collaboration with the client, family members, and other professionals.
- Conducted assessments to determine the level of addiction, identify mental health disorders, and develop a plan for recovery.
- Educated clients about the risks associated with drug and alcohol use.
- Provided crisis intervention services when needed.
Waitress/Bartender
Ruby Tuesday
Dubois, PA
07.2019 - 07.2023
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Greeted customers, answered questions and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Presented menus to patrons to answer questions about menu items and make recommendations.
Education
Bachelor of Science - Human Development And Family Studies
Pennsylvania State University
University Park, PA05.2019
Skills
- Order Accuracy
- Menu Recommendations
- Safe Food Handling
- Customer Service
- Payment Processing
- Management
- Cash Handling
- Service Prioritization
- Performance Improvement
- Computer skills
- Upselling
- Sales Techniques
Education and Training
other
Timeline
Preschool Teacher
Little Peoples Child Care
09.2025 - Current
Waitress/Bartender
Dented Keg
10.2022 - 04.2025
Drug and Alcohol Counselor
Discovery House
11.2021 - 04.2024
Waitress/Bartender
Ruby Tuesday
07.2019 - 07.2023
Bachelor of Science - Human Development And Family Studies
Pennsylvania State University