Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Raven Jackson

WI

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Client Service Representative

Fisher Investments
03.2023 - Current
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Promptly responded to inquiries and requests from prospective customers.

Medical Billing Agent

TQW Virtual LLC
11.2021 - 09.2022
  • Improved billing accuracy by conducting thorough reviews of invoices and account statements.
  • Boosted efficiency by identifying areas for improvement within the billing process and suggesting actionable solutions.
  • Ensured compliance with applicable laws, regulations, and company policies related to billing activities.
  • Answered phone calls and provided friendly, knowledgeable service regarding.
  • Pursued and processed payments for outstanding balances.

Customer Care Representative

EMR USA Metal Recycling
01.2018 - 06.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.

Education

Associate of Science - Medical Technology

Concorde Career College
01-2026

High School Diploma -

Longview Highschool
05-2017

Skills

  • Call center experience
  • Follow-up skills
  • Meeting deadlines
  • Escalation management
  • Call triage
  • CRM system updates
  • Payment reminders
  • Complaint resolution
  • Office equipment proficiency
  • Order documentation
  • Multitasking
  • Customer service excellence
  • Teamwork skills

Languages

English
Full Professional

Timeline

Client Service Representative

Fisher Investments
03.2023 - Current

Medical Billing Agent

TQW Virtual LLC
11.2021 - 09.2022

Customer Care Representative

EMR USA Metal Recycling
01.2018 - 06.2019

Associate of Science - Medical Technology

Concorde Career College

High School Diploma -

Longview Highschool
Raven Jackson