Overview
Work History
Education
Skills
Timeline
Generic

Raven Jefferson

Pontiac,MI

Overview

2
2
years of professional experience

Work History

Medical Assistant

1st Choice Urgent Care
Bloomfield Hills, MI
07.2024 - Current
  • Administered injections, medications and treatments as directed by the physician.
  • Collected samples from patients for laboratory testing purposes.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Organized patient charts before each day's clinic sessions began.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Scheduled appointments for patients via phone and in person.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Incorporated outside records into charts and EHR.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Educated patients about medications, procedures and physician's instructions.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Assisted back office patient processes to reduce office wait times.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Administered medications under physician's supervision.
  • Prepared treatment rooms for patient examinations.
  • Explained treatment procedures and physicians' instructions.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Contacted medical facilities to schedule patients for admission.
  • Processed orders for medical supplies and lab equipment.
  • Handled general office duties to support administrative staff during peak hours.
  • Supported administrative staff by processing payments.

Medical Assistant/Front Desk Receptionist

Trinity Health ER
Pontiac, MI
05.2023 - 05.2024
  • Processed referrals for specialist care when requested by physicians or patients.
  • Performed data entry tasks related to billing and collections procedures.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Ordered office supplies as needed to maintain inventory levels.
  • Answered phones promptly and directed calls appropriately.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Greeted and checked in patients, updating patient information in computer system.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Entered insurance, demographics and health history into patient database.
  • Protected patients by observing strict HIPAA guidelines.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Straightened up waiting room to maintain neat and organized space.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Processed patient payments and scanned identification and insurance cards.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Informed patients of financial responsibilities prior to rendering services.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Checked patients in and out for appointments and collected co-payments.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Communicated with patients with compassion while keeping medical information private.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Interviewed patients to complete case histories and intake forms.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Scheduled and confirmed patient appointments and consultations.

Education

High School Diploma -

Rochester High
Rochester
06-2022

Nursing

Hondros College of Nursing

Skills

  • Electronic health records
  • Patient scheduling
  • Medical billing
  • Vital signs monitoring
  • Laboratory specimen collection
  • Customer service
  • Office administration
  • Data entry
  • Insurance verification
  • Patient education
  • Effective communication
  • Team collaboration
  • Attention to detail
  • Problem resolution
  • Inventory management
  • Lab equipment calibration
  • Diagnostic equipment expertise
  • Emergency response preparedness
  • Sterilization techniques
  • Chemical solution preparation
  • Phlebotomy techniques
  • Customer relationship management (CRM)
  • Appointment reminders
  • Vital sign monitors
  • First aid
  • Medical terminology
  • Prescription refills
  • Procedure assistance
  • Preparing specimens and samples
  • Patient assessments and care
  • Orthopedic splints
  • Medical records management
  • Anatomy and physiology
  • Diagnostic testing assistance
  • Equipment sterilization
  • Pulmonary function tests (pfts)
  • Patient-focused care
  • Electrocardiography (EKG)
  • Calm and level-headed under duress
  • Emergency room procedures
  • Certified in basic life support (BLS)
  • Vital sign monitoring
  • Lab equipment operation
  • Telehealth coordination
  • Medical procedures
  • Medical supply inventory
  • Human anatomy and physiology
  • Appointment setting
  • EKG administration
  • Simple dressings
  • Lab equipment setup
  • Patient triage
  • Specimens collection and processing

Timeline

Medical Assistant

1st Choice Urgent Care
07.2024 - Current

Medical Assistant/Front Desk Receptionist

Trinity Health ER
05.2023 - 05.2024

High School Diploma -

Rochester High

Nursing

Hondros College of Nursing

Similar Profiles

CREATE PROFILE
Raven Jefferson