Dynamic and results-oriented professional with a proven track record at Hickory River Smokehouse, enhancing customer satisfaction and productivity. Skilled in complaint handling and performance tracking, with a strong focus on professional appearance and service excellence. Demonstrates exceptional goal-oriented drive and the ability to exceed service objectives, leveraging both hard and soft skills to achieve organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Frontline Member Associate
Hickory River Smokehouse
05.2024 - 10.2024
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Exceeded service objectives by applying proven customer service and sales best practices.
Offered basic technical support for clients on wide range of company products.
Cross-trained and backed up other customer service managers.
Maintained up-to-date knowledge of product and service changes.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cross-trained and provided backup support for organizational leadership.
House Cleaner
Kings N Queens Cleaning Company
08.2023 - 12.2023
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Emptied trashcans and transported waste to collection areas.
Dusted picture frames and wall hangings with cloth.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Delivered quality customer service to address urgent needs and cleaning requests.
Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Assembly Line Worker
Nutro Products
12.2022 - 03.2023
Completed durable assemblies and subassemblies with hand and power tools.
Assembled components with minimal supervision, exceeding expected project milestones.
Assisted quality assurance by inspecting items and removing defective parts.
Boxed, labeled, and transported items to support assembly operations.
Followed outlined specifications to implement assembly plans.
Performed visual and functional inspection of components to determine quality and identify defects.
Followed protocols to enhance protection and maintain safe work environment.
Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
Home Health Aide
Concerned Care Inc
06.2022 - 12.2022
Provided mobility assistance such as walking and regular exercising.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Assisted disabled clients to support independence and well-being.
Followed nutritional plans to prepare optimal meals.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Receptionist
Community Service League
09.2021 - 03.2022
Maintained confidentiality of information regarding clients and company.
Answered phone promptly and directed incoming calls to correct offices.
Confirmed appointments, communicated with clients, and updated client records.
Answered central telephone system and directed calls accordingly.
Provided clerical support to company employees by copying, faxing, and filing documents.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Managed multiple tasks and met time-sensitive deadlines.
Responded to inquiries from callers seeking information.
TM IV: Supportive Services Project Manager at Illinois Department of TransportationTM IV: Supportive Services Project Manager at Illinois Department of Transportation