Raven Johnson
Springfield,IL
Summary
Dynamic and results-oriented professional with a proven track record at Hickory River Smokehouse, enhancing customer satisfaction and productivity. Skilled in complaint handling and performance tracking, with a strong focus on professional appearance and service excellence. Demonstrates exceptional goal-oriented drive and the ability to exceed service objectives, leveraging both hard and soft skills to achieve organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Frontline Member Associate
Hickory River Smokehouse
05.2024 - 10.2024
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Offered basic technical support for clients on wide range of company products.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
House Cleaner
Kings N Queens Cleaning Company
08.2023 - 12.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied trashcans and transported waste to collection areas.
- Dusted picture frames and wall hangings with cloth.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Assembly Line Worker
Nutro Products
12.2022 - 03.2023
- Completed durable assemblies and subassemblies with hand and power tools.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Assisted quality assurance by inspecting items and removing defective parts.
- Boxed, labeled, and transported items to support assembly operations.
- Followed outlined specifications to implement assembly plans.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
Home Health Aide
Concerned Care Inc
06.2022 - 12.2022
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Receptionist
Community Service League
09.2021 - 03.2022
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
Education
Bachelors Science Health Management -
Strayer University
Washington, DCMedical Office Assistant -
Concord College
Kansas City, MO06.2006
Skills
- Performance Tracking
- Complaint Handling
- Goal-Oriented
- Pricing and billing
- Service appointment scheduling
- Display building
- Professional Appearance
Certification
Medical Office Administrations
Timeline
Frontline Member Associate
Hickory River Smokehouse
05.2024 - 10.2024
House Cleaner
Kings N Queens Cleaning Company
08.2023 - 12.2023
Assembly Line Worker
Nutro Products
12.2022 - 03.2023
Home Health Aide
Concerned Care Inc
06.2022 - 12.2022
Receptionist
Community Service League
09.2021 - 03.2022
Medical Office Administrations
Bachelors Science Health Management -
Strayer University
Medical Office Assistant -
Concord College
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