Raven Johnson
Montgomery,AL
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant Extern
Pou Family Medicine
Montgomery, AL
01.2026 - 02.2026
- Coordinated patient scheduling, ensuring optimal appointment flow and minimal wait times.
- Implemented electronic health record (EHR) systems, improving data accuracy and accessibility for care teams.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
Customer Service Representative
BroadPath
07.2022 - 02.2025
- Assist customers with questions, inquiries, and issues related to their healthcare coverage
- Schedule appointments
- Document the patient history, physical exam, procedures, and patient plan, as performed by the provider
- Handle inbound service calls
- Drive customer satisfaction through voice, chat, and/or email communications
- Navigate through multiple systems and tools
- Analyze customer needs and provide appropriate solutions
- Resolve customer complaints or issues in a timely and professional manner
- Remote
Customer Service Representative
Concentrix
06.2020 - 06.2022
- Answer Inbound Calls from Customers and Address Questions & Concerns
- Provide Information About Their Insurance Coverage & Benefit Plans
- Resolve Concerns to Simplify Their Healthcare Experience
- Navigate Through Multiple Computer Applications with Speed & Accuracy
- Adapt to Learn New Call Types When Business Needs Change & Flex Support in Those Areas
- Remote
Customer Service Representative
Alorica
Montgomery, AL
05.2019 - 06.2020
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Upsells to customers as necessary
Education
Medical Assisting - College
Fortis College
Montgomery, AL01.2026
High School Diploma - undefined
Robert E Lee High School
05.2018
Skills
- Care plans
- Healthcare
- Billing
- Communication skills
- Call Center
- Customer Service
- Patient care
- Appointment scheduling
- Electronic health records
- Healthcare compliance
- Medical terminology
Certification
• Certified Clinical Medical Assistant
• BLS Certified
Timeline
Medical Assistant Extern
Pou Family Medicine
01.2026 - 02.2026
Customer Service Representative
BroadPath
07.2022 - 02.2025
Customer Service Representative
Concentrix
06.2020 - 06.2022
Customer Service Representative
Alorica
05.2019 - 06.2020
High School Diploma - undefined
Robert E Lee High School
Medical Assisting - College
Fortis College