Raven Knox
Arlington
Summary
Motivated Credit Bureau Disputes Specialist with strong background in handling complex disputes by utilizing attention to detail, to research and resolve disputes. Successful in resolving challenging cases and ensuring compliance with regulatory standards. Proven ability to manage conflict and apply analytical problem-solving skills.
Overview
20
20
years of professional experience
Work History
Credit Bureau Disputes Specialist
GM Financial
08.2018 - Current
- Investigate and respond accurately and timely to credit bureau disputes and/or Investigate and correct accounts as applicable
- I have working knowledge of CDIA guidelines for reporting and responding to disputes, including Metro2 knowledge according to the Credit Reporting Resource Guide
- Investigate analyze, research, resolve and respond accurately and timely to Direct and Indirect disputes
- Adhered to department processes, procedures and goal expectations for case investigations.
- Investigate and respond accurately and timely to Validation of Debt and Goodwill requests, including responding directly to the consumer
- Ensures companies policies & procedures, safety, state and federal laws, regulations and standards
Client Service Manager
Thomson Reuters
10.2012 - Current
- Consistently exceed assigned target revenue account goals by developing strategic business plans to fit client needs
- Assist with the development, negotiation, presentation and implementation of client contracts
- Establish solid, long-term customer 'trust relationships' and cultivate new business and upsell opportunities by diagnosing needs, presenting solutions and addressing client concerns
- Partner with field representatives, sales, customer service and other departments to aid in managing client accounts to meet and exceed department and organizational goals
- Handle complex client account issues to ensure they are properly resolved
- Accountable for meeting and exceeding established inbound and outbound calling sales metrics
Inbound Sales/Sales Leads
Time Warner Cable
10.2004 - 06.2012
- Consistently helped in driving sales goals and consistently achieving monthly and quarterly sales and quota figures
- Helped in creating incentive plans to increase productivity and sales
- Earned Top Seller monthly from 2010-2012 earning top sales representative in the Texas region in 2011
- Achieved a high level of revenue growth through the utilization of consultative sales and closing techniques, rapport building, learning needs and overcoming objections
- Also trained employees by allowing new and existing employees to sit and listen in on my calls
- I cross-trained and provided back-up for other customer service representatives and supervisors when needed and received multiple reviews acknowledging my level of dedication to excellent customer service
- Met and exceeded department expectations for quality, adherence to schedule and attendance
Education
High School Diploma/GED -
Stockton Adult School
Associate of Business Administration - Business Administration And Management
Tarrant County College
05-2026
Skills
- Proficient E-Oscar Knowledge
- CDIA Certified
- Metro 2 Knowledgeable
- Database Software (Salesforce, Oracle, Access, etc)
- Email Software (Outlook, Thunderbird, etc)
- Peripheral Devices (Scanners, Printers, etc)
- Typing Speed (45 wpm)
- Microsoft Office (PowerPoint, Word, One Note, Excel)
- Attention to detail
- Problem-solving
- Excellent communication
- Adaptability and flexibility
Timeline
Credit Bureau Disputes Specialist
GM Financial
08.2018 - Current
Client Service Manager
Thomson Reuters
10.2012 - Current
Inbound Sales/Sales Leads
Time Warner Cable
10.2004 - 06.2012
High School Diploma/GED -
Stockton Adult School
Associate of Business Administration - Business Administration And Management
Tarrant County College
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