Raven K. Braxton
Greensboro,NC
Summary
- Healthcare support specialist with experience in claims intake, preauthorization coordination, and EMR documentation. Skilled in off-phone communication, patient scheduling, and high-volume data entry. Known for accuracy, professionalism, and remote workflow reliability. Seeking long-term growth in claims or preauthorization roles.
- A versatile and talented customer service, and client solutions professional adept at delivering creative and strategic solutions for customers. Foundation of skills built through experiences in multiple fields including tele health, finance, call centers, and medical assisting. Skilled at relating to a diverse customer base, identifying their needs, and guiding them through the decision process. Talented at collaborating with multiple resources to complete difficult projects. Tenacious at taking responsibility and fulfilling commitments to customers. Key Strengths
- Leveraging outstanding customer service skills to build long lasting and trusting relationships with customers while providing solutions that meet their needs and balance company expectations.
- Navigating through multiple priorities and difficult customer interactions with great equanimity to bring organization and clarity to complex and sometimes emotional situations for customers.
Overview
15
15
years of professional experience
Work History
Tele Health Medical Assistant Remote
Care Harmony
09.2020 - 07.2025
- Schedule, cancel, and re-schedule patient appointments, and/or consults; enter no-show information; prepare for clinic visits; follow-ups,and monitor appointments.
- Excellent customer service skills, with the ability to collaborate effectively with patients and healthcare teams.
- Strong critical thinking and problem-solving abilities to manage a wide range of scenarios.
- Ability to provide care and guidance to both direct-to-consumer clients and healthcare organizations.
- Compassionate and empathetic approach to patient care.
- Good technology aptitude. Accurate and efficient in typing.
- Able to independently and manage time efficiently in a remote environment.
- Receiving prescriptions and medication management guidance remotely.
Customer Service | Bank Teller
BB&T Bank
01.2016 - 09.2020
- Engaged a diverse set of customers and provided them with guidance to help with their financial needs. Facilitated the understanding of available products and services, including online banking, that would assist them in achieving their financial goals.
- Collaborated with team members to leverage their expertise in providing solutions for customers. Processed transactions accurately and efficiently. Invested time in each customer to ensure their financial needs were met.
I.T Solutions, Data Entry
Spectrum
03.2013 - 01.2016
- Maintained compliance with security protocols and privacy standards.Supported ticket resolution workflows using email and chat platforms.
- Escalated unresolved subscription or access-related cases to senior analysts.Documented recurring user issues related to billing or platform access for internal teams.
- Performed off-phone support across departments to ensure smooth operations.
- Reviewed records for discrepancies and maintained organized virtual filing systems.
- Entered and updated data across internal platforms with high accuracy and confidentiality.
Medical Assistant
Griswold Home Care
06.2010 - 05.2013
Education
Associate of Science - Medical Assistant
Keiser University
01.2020
High School Diploma - undefined
Southeast High School
01.2012
Skills
- Tele Health
- Customer Service
- Relationship Builder
- Payment Processing
- Managing Multiple Priorities
- Data Entry
- Strong Communicator
- Records Management
- Program Enrollments
- MS Office Suite
- Billing
- Team Collaboration
- Skilled Organizer
- Sales & Product Promotion
- Creative Problem Solver
- Team Collaboration
- Sales & Product Promotion
- Creative Problem Solver
Timeline
Tele Health Medical Assistant Remote
Care Harmony
09.2020 - 07.2025
Customer Service | Bank Teller
BB&T Bank
01.2016 - 09.2020
I.T Solutions, Data Entry
Spectrum
03.2013 - 01.2016
Medical Assistant
Griswold Home Care
06.2010 - 05.2013
High School Diploma - undefined
Southeast High School
Associate of Science - Medical Assistant
Keiser University
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