RAVEN LAMBERT
Amarillo,TX
Summary
Dedicated and focused Office Administrator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve the set and required goals. Seeking full time position within a company where advancement is available. Flexible and hardworking with the drive to succeed.
Overview
10
10
years of professional experience
Work History
Office Administrative Assistant
Guys Plumbing Heating & Air
Amarillo, TX
07.2022 - Current
- Performed administrative duties such as photocopying, faxing documents and scheduling appointments daily.
- Directed customer communication to appropriate department personnel.
- Prepared documents such as correspondence, spreadsheets, reports and other materials using Microsoft Office applications.
- Obtained scanned records and uploaded to database by entering in all notes from each call.
- Provided support to other departments by completing clerical tasks as needed.
- Organized files and scanned documents and/or invoices to customers. Kept front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate personnel.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Responded promptly to customer inquiries via email or phone.
- Processed incoming invoices for payment in a timely manner.
- Responded effectively to sensitive inquiries or complaints.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Maintained filing systems, both paper and electronic.
- Pleasantly welcomed visitors, answered phone calls, and maintained frontdesk.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Scheduled appointments for both Heating/Air and Plumbing.
- Pulled permits for the city as needed for each job.
- Created invoices as needed and bill builders each Friday via email or regular mail.
- Helped with monthly statements for billing at end of every month.
- Matched monthly statements to all invoices per each vendor to make sure all totals matched.
- Kept track of personnel employee tool bills and deducted weekly for each payroll.
Office Administrator
Memory Gardens Cemetery
Amarillo, TX
05.2019 - 07.2022
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands
- Managed office activities by maintaining communication between clients, tracking records and filing all documents
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Solved problems timely and effectively, ensuring customer satisfaction
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
- Paid all company bills for all vendors and utilities
- Kept track of the registers required for the office
- Entered contracts into the online system and also into the spreadsheet for the office
- Ordered all needed office and crematory supplies
- Met with families as needed to complete contracts
- Entered Texas trust contracts for Pre-Need property sales.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Directed customer communication to appropriate department personnel.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Provided support to other departments by completing clerical tasks as needed.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Sorted mail daily for distribution throughout the organization.
- Scheduled appointments, meetings and events for management staff.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Responded promptly to customer inquiries via email or phone.
- Processed incoming invoices for payment in a timely manner.
- Responded effectively to sensitive inquiries or complaints.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Provided secretarial and office management support while building cooperative working relationships.
- Directed clients and guests to correct departments, rooms, and staff members.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Coordinated appointments, meetings and conferences.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Office Administrator
Warner Construction
Amarillo, TX
06.2018 - 10.2018
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
- Scanned all documents into quickbooks
- Matched all receipts to the audit sheets
- Kept the office clean and tidy
- Ran errands for the business
- Made bank deposits
- Scheduled appointments for the owner
- Made arrangements for business as needed
- Made hotel arrangements as needed when the workers were out of town.
Sales
Dillard's
Amarillo, TX
10.2017 - 03.2018
- Maintained organized, presentable merchandise to drive continuous sales
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Tracked stock using company inventory management software
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Educated customers on promotions to enhance sales
- Prepared merchandise for sales floor by pricing or tagging
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Engaged with customers to effectively build rapport and lasting relationships
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Office Administrative Assistant
Polk Street Child Development Center
Amarillo, TX
05.2015 - 07.2017
- Managed the reception area, including greeting visitors and responding to telephone and in-person requests for information
- Designed electronic file systems and maintained electronic and paper files
- Handled all media and public relations inquiries
- Maintained the front desk and reception area in a neat and organized fashion
- Served as center point of contact for all outside vendors needing to gain access to the building
- Supplied building access to employees and visitors
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Managed the day-to-day calendar for the company's senior director.
Front Desk Receptionist
Insurance Placement Specialist
Amarillo, TX
05.2014 - 12.2014
- Scanned and filed forms, reports, correspondence and receipts
- Received requested files and delivered to appropriate personnel
- Operated office equipment such as copiers and fax machines
- Entered information into computer databases
- Processed and routed incoming mail
- Reviewed files to check for complete and accurate information
- Destroyed files and materials upon request
- Looked up information with computer programs
- Contacted staff and customers to retrieve files
- Wrote professional business correspondence.
Education
High School Diploma -
Randall High School
05.2008
Skills
- Opening and closing offices
- Office supplies inventory management
- Office systems management
- Office management technologies
- Office inventory management
- Proficiency in Office programs
- Office support (phones, faxing, filing)
- Proficient in MS Office
- Office operations
- Interoffice correspondence
- Office procedures understanding
- Business office administration
- Administrative office operations
- Maintaining office records
- Office cleaning
- Office organization
- Office management experience
- Office equipment operations
- Billing and Invoicing
- Database Entry
- Accounting Support
- Document Scanning
- Word Processing
- Schedule and Calendar Management
- Business Correspondence
- Reception Management
- Scanning and Copying
- File Organization
- Customer Engagement
- Telephone Reception
References
References available upon request.
Timeline
Office Administrative Assistant
Guys Plumbing Heating & Air
07.2022 - Current
Office Administrator
Memory Gardens Cemetery
05.2019 - 07.2022
Office Administrator
Warner Construction
06.2018 - 10.2018
Sales
Dillard's
10.2017 - 03.2018
Office Administrative Assistant
Polk Street Child Development Center
05.2015 - 07.2017
Front Desk Receptionist
Insurance Placement Specialist
05.2014 - 12.2014
High School Diploma -
Randall High School
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