Raven Lederer
Ashfield
Summary
Trustworthy and dedicated team player with 5 and a half years of experience in costumer service, stocking and ordering. Highly experienced and reliable Grocery Retail worker with an exemplary customer service record. Especially adept at creating innovative and visually attractive food displays. Able to maintain excellent cordial and professional relationships with staff and customers.
Overview
18
18
years of professional experience
Work History
Produce Specialist
Big Y
03.2023 - Current
- Reported product ordering and shipping discrepancies to department manager.
- Generated signage for produce goods and performed price checks.
- Handled escalated customer concerns professionally, resolving issues effectively in alignment with store policies and procedures.
- Assisted in training multiple employees on a variety of tasks to raise quality of work for entire team.
- Established a welcoming atmosphere for customers by maintaining a clean, well-organized, and visually appealing produce department.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Merchandising Team Member
River Valley Coop
04.2018 - 02.2022
- Maintain calm and professional demeanor whist engaged in extremely fast paced, often chaotic work environment on top of all other duties
- Communicate and coordinate as a team with all grocery personnel
- Keep displays, coolers, shelves fully stocked and consistently faced/conditioned within all of grocery, dairy and bulk
- Required to provide prompt, friendly, courteous extremely attentive customer service in the grocery, bulk, perishables, wine and cheese and kitchen departments
- Maintain department operations standards, place orders based on inventory(local vendors/distributors), receive and process incoming deliveries, assist front end with bagging when needed, answering customer phone calls...
Delivery Driver/Maintenance Support Staff
Bread Euphoria
02.2015 - 04.2018
- Responsible for the creation of orders using quickbook and assembly of orders' packaging, labelling, delivery and stocking
- Providing on-call assistance for general kitchen maintenance and organization including resupply, dishwashing, and restaurant-wide custodial support as needed.
Maintenance Staff
Hilltown Elder Network
11.2011 - 01.2015
- Assisted elderly clients with physically strenuous tasks such as yard work, landscaping, household cleaning, and snow removal
- Worked to cultivate personalized relationships and support with clients.
Farm Support
Leaping Frog Farm
- 08.2010
- Worked as part of a small team assisting in the production and quality assurance for a small CSA farm.
Custodial Volunteer
Northampton Survival Center
- 02.2010
- Provided custodial services including various organizational tasks after-hours following community food pantry events on a weekly basis.
Seasonal Catering Assistant
Nine Mountain Retreat
06.2006 - 07.2008
- Worked as part of a catering staff with duties including food preparation, general kitchen support, and dishwashing.
Education
Photography, Film and Digital Graphic Design
Greenfield Community College
06.2014
. -
General Education Diploma
01.2010
Skills
- Working knowledge of basic power tools
- Proficient in Microsoft Office Suite
- Excellent interpersonal communication skills
- Able to maintain covid-safe protocols in a public work environment
- Visual display creation
- Time management abilities
- Physical Strength and Endurance
- Teamwork and Collaboration
Timeline
Produce Specialist
Big Y
03.2023 - Current
Merchandising Team Member
River Valley Coop
04.2018 - 02.2022
Delivery Driver/Maintenance Support Staff
Bread Euphoria
02.2015 - 04.2018
Maintenance Staff
Hilltown Elder Network
11.2011 - 01.2015
Seasonal Catering Assistant
Nine Mountain Retreat
06.2006 - 07.2008
Farm Support
Leaping Frog Farm
- 08.2010
Custodial Volunteer
Northampton Survival Center
- 02.2010
Photography, Film and Digital Graphic Design
Greenfield Community College
. -
General Education Diploma
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