Raven Leonard
Maringouin,LA
Summary
Experienced Title Specialist adept at navigating complex challenges and enhancing operational efficiency. Honed problem-solving capabilities and title examination expertise during tenure at First Citizens Bank Limited. Skilled in Microsoft Office and customer service, excelling in streamlining processes and ensuring accuracy for high transaction success rates.
Overview
12
12
years of professional experience
Work History
Title Specialist
First Citizens Bank Limited
, Louisiana
02.2023 - 01.2024
- Reviewed deeds, mortgages, leases, judgments, easements, and other real estate documents for accuracy.
- Assisted customers with questions regarding their titles or the process of obtaining one.
- Prepared reports detailing status of titles in order to facilitate transactions.
- Conducted lien searches on properties to ensure all liens were cleared prior to closing.
- Provided advice on how to resolve complex title-related issues that arise during transactions.
- Drafted contracts that accurately reflected the terms agreed upon between parties involved in a transaction.
- Collaborated with attorneys and other professionals as needed when dealing with complicated title matters.
First Notice of Loss Rep/Tag and Title Clerk
Go Auto Insurance
Baton Rouge, LA
03.2019 - 03.2023
- Received uploaded mail consisting of letter of representation, police reports, Release of claims, affidavits, medical records, Insurance subrogation investigation documents, towing invoices, etc.
- To properly claim within a timely manner, provided with a date stamp, delivered to assigned adjusters' departments.
- Received and uploaded settlement offers, pensions, motion to dismiss, and subpoenas via CDs, flash drive, and paperback for BI adjusters for viewing.
- Opened new claims through phone and online.
- Coordinated accounts receivable and reports.
- Prepared expense reports.
- Input invoices into QuickBooks.
- Answered multiple phone lines.
- Provided excellent customer service.
- Checked and processed client account information.
- Processed applications for new titles, transfers and duplicate titles.
- Maintained a contact list for Liability and Bodily Adjusters.
- Verified accuracy of title documents for completeness and correctness.
- Coordinated with other departments to resolve issues related to titling process.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Processed and prepared documents for vehicle registration, title transfer, lien placement, and other tag-related services.
- Maintained accurate records of all transactions including customer information and payment details.
- Verified accuracy of all documents before submission to the DMV.
Assistant Manager
Family Dollar
01.2012 - 12.2014
- Provided delegation of weekly work schedules and work duties for staff members
- Responsible for the inbound shipments of products and processed inventory on a weekly basis
- Effectively hired and trained new employees
- Accountable for cash drawers and security of store safe
Education
High school diploma or GED -
Skills
- Microsoft Office
- Logistics
- Customer service
- Calendar Management
- Office Management
- Personal Assistant Experience
- Microsoft Outlook
- Event Planning
- QuickBooks
- Data Entry
- Microsoft PowerPoint
- Microsoft Excel
- Transcription
- Medical office experience
- Insurance Verification
- Multi-line phone systems
- Windows
- Legal document review
- Title processing
- Problem-solving capabilities
- Adobe Acrobat
- Title Examination
- Sales Force
- Infolease
- File Management
- Loan Documentation
Additional Information
Proven ability to remain calm in a constantly changing environment., Intermediate knowledge of Microsoft Office Suite and PowerPoint presentation skills., Represents the company and its officers in a professional manner at all times.
References
References and salary requirements provided upon request.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Title Specialist
First Citizens Bank Limited
02.2023 - 01.2024
First Notice of Loss Rep/Tag and Title Clerk
Go Auto Insurance
03.2019 - 03.2023
Assistant Manager
Family Dollar
01.2012 - 12.2014
High school diploma or GED -
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