Raven Lewis
Cocoa,FL
Summary
Motivated Customer Service professional with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Red Diamond Arcade
09.2021 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Rehab Tech/Medical Receptionist
Open Hearts Assisted Living
06.2017 - 09.2021
- Greeting and scheduling patients and visitors, bookkeeping, calling patients to remind them of appointments, handling billing, answering, and routing calls, making transactions, and keeping paperwork organized
- Transports patients to and from therapy area and assists therapists as directed to prepare patients for assessments and treatments
- Assists with the transfer activities and lifting of patients and the use of mechanical lifts when indicated and as directed by the Supervising Therapist
- Maintains department equipment by cleaning, disinfecting, maintaining orderly condition and reporting defective equipment
- Facilitates the smooth functioning of the department to which assigned by performing administrative tasks and clerical duties
- Maintains inventory of department equipment and supplies.
Education
High school diploma -
New Fellowship High School
Titusville, FL2014
Skills
- Senior Leadership Support
- Verbal Communication
- Adaptability
- Conflict Management for customer safety and security
- First Aid/ CPR
- Excelled in fast-paced, high pressure environment
Certification
Present BLS Certification
Timeline
Server
Red Diamond Arcade
09.2021 - Current
Rehab Tech/Medical Receptionist
Open Hearts Assisted Living
06.2017 - 09.2021
High school diploma -
New Fellowship High School
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