Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raven Lightner

Oak Park,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Logistics Yard Coordinator

Target
Chicago, IL
07.2021 - Current
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.

Mental Health Technician

IDHS
Kankakee, IL
04.2017 - 07.2021
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.

Front Desk Receptionist

Floyd's 99
La Grange, IL
01.2016 - 01.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used internal software to process reservations, check-ins and check-outs.
  • Kept accounts in balance and ran daily reports to verify totals.

Front Desk Coordinator

Pampered Rest Stops
Chicago, IL
06.2013 - 10.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Warehouse Clerk

Amazon
Monee, IL
04.2014 - 02.2017
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Checked packages and merchandise for damage and notified vendors.
  • Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.

Sales Associate

Mariano's Fresh Market
Frankfort, IL
06.2013 - 01.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Education

High School Diploma -

Rich Township High School (STEM Campus)
Olympia Fields, IL
05.2013

Bachelor of Science - Cybersecurity

Wilmington University
New Castle, DE
05.2024

Skills

  • Job Prioritizing
  • Inventory Accuracy
  • Accident and Injury Investigation
  • Trucking Operations
  • Yard Maintenance
  • Work Estimation
  • Word Processing
  • Professional Communication
  • Customer Relations

Certification

Cybersecurity Analyst Professional Certificate, IBM - 2022


Timeline

Logistics Yard Coordinator

Target
07.2021 - Current

Mental Health Technician

IDHS
04.2017 - 07.2021

Front Desk Receptionist

Floyd's 99
01.2016 - 01.2018

Warehouse Clerk

Amazon
04.2014 - 02.2017

Front Desk Coordinator

Pampered Rest Stops
06.2013 - 10.2017

Sales Associate

Mariano's Fresh Market
06.2013 - 01.2014

High School Diploma -

Rich Township High School (STEM Campus)

Bachelor of Science - Cybersecurity

Wilmington University

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Raven Lightner