Raven Lillard
Waco,Texas
Summary
Dynamic customer service professional with a proven track record at Ascension Medical Group, excelling in conflict resolution and fostering team collaboration. Skilled in active listening and data entry, I effectively enhanced customer loyalty and trained new staff, ensuring adherence to best practices while managing high-pressure situations with professionalism.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Ascension Medical Group
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Lead
Ascension Medical Group
10.2023 - 10.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Registration Clerk
Coryell Health
08.2018 - 01.2022
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
Education
High School Diploma -
Axtell High School
Axtell, TX06-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Team Lead
Ascension Medical Group
10.2023 - 10.2024
Customer Service Representative
Ascension Medical Group
01.2022 - Current
Registration Clerk
Coryell Health
08.2018 - 01.2022
High School Diploma -
Axtell High School
Similar Profiles
Reginald Adams DOReginald Adams DO
Associate Physician at All Saints Ascension Medical Group/ Wisconsin Ave. Family Medical CenterAssociate Physician at All Saints Ascension Medical Group/ Wisconsin Ave. Family Medical Center
Ladia SmithLadia Smith
Care Navigator Specialist at Ascension Medical GroupCare Navigator Specialist at Ascension Medical Group
Zulma ReyesZulma Reyes
Sterile Processing Technician at Ascension Medical GroupSterile Processing Technician at Ascension Medical Group
KATHLEEN MISCHLERKATHLEEN MISCHLER
Sterile Processing Supervisor/Certified Sterile Processing Technician at Ascension Medical GroupSterile Processing Supervisor/Certified Sterile Processing Technician at Ascension Medical Group
Elizabeth RiveraElizabeth Rivera
Babysitter at Parents Of ChildrenBabysitter at Parents Of Children