Summary
Overview
Work History
Education
Skills
Timeline
31

Raven Lopez

Long Beach,CA

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Overview

17
17
years of professional experience

Work History

Lead Cocktail Server

Belmont Brewiing Company
08.2014 - Current
  • Enhanced guest experiences by providing exceptional cocktail service and tailored recommendations.
  • Increased customer satisfaction with engaging conversations and attentive service.
  • Streamlined drink preparation process for a more efficient and timely service to guests.
  • Collaborated with bartenders to ensure accurate beverage orders and seamless service delivery.
  • Managed challenging situations with professionalism, resolving guest concerns promptly and effectively.
  • Maintained cleanliness of the bar area, ensuring a welcoming environment for all patrons.
  • Trained new team members on proper serving techniques and company policies, promoting consistency across staff.
  • Developed lasting relationships with regular clientele by remembering preferences and anticipating needs.
  • Efficiently balanced multiple responsibilities during high-volume periods without sacrificing quality of service.
  • Consistently achieved positive feedback from customers by delivering memorable guest experiences.
  • Anticipated guest needs and provided proactive service.

Freelance Commissioned Artist

Personal Projects
05.2010 - Current
  • Enhanced client satisfaction by consistently delivering high-quality artwork on time and within budget constraints.
  • Collaborated with clients to create custom pieces that exceeded expectations and resulted in repeat business.
  • Expanded clientele base through targeted marketing efforts and exceptional word-of-mouth referrals.
  • Developed innovative techniques and utilized various media for unique, one-of-a-kind commissioned pieces.
  • Managed multiple projects simultaneously, ensuring timely completion while maintaining artistic integrity.
  • Streamlined communication with clients to effectively understand their vision and translate it into captivating artwork.
  • Invested in ongoing education and training to stay current on industry trends and improve artistic skills continually.
  • Adapted personal style to meet the needs of a diverse range of clients without compromising artistic vision.
  • Maintained a comprehensive online portfolio to easily share with potential clients, leading to increased inquiries and commissions.
  • Maintained and shared portfolios of artistic work to demonstrate styles, interests, and abilities with potential customers.

Bartender

The Irisher By The Sea
06.2011 - 08.2014
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Served high customer volumes during special events, nights, and weekends.

Supervisor

Harbor House Cafe
08.2007 - 08.2014
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Education

Certificate, Conduct UX Research And Test Concepts - UX Design

Corsera
Google Online
10.2023

Certificate' Build Wireframes And Lo-Fi Prototypes - UX Design

Corsera
Google Online
10.2022

Cetification, Emphasize, Define, Ideate Process - UX Design

Corsera
Google Online
08.2022

Certificate, Foundations of User Experience - UX Design

Coursera
Google Online
05.2022

Bachelor of Arts - Fine Arts With An Emphasis in Graphic Design

California State University - Long Beach
Long Beach, CA
05.2006

Skills

  • Flexible Schedule
  • Upselling abilities
  • Exceptional customer service

Timeline

Lead Cocktail Server

Belmont Brewiing Company
08.2014 - Current

Bartender

The Irisher By The Sea
06.2011 - 08.2014

Freelance Commissioned Artist

Personal Projects
05.2010 - Current

Supervisor

Harbor House Cafe
08.2007 - 08.2014

Certificate, Conduct UX Research And Test Concepts - UX Design

Corsera

Certificate' Build Wireframes And Lo-Fi Prototypes - UX Design

Corsera

Cetification, Emphasize, Define, Ideate Process - UX Design

Corsera

Certificate, Foundations of User Experience - UX Design

Coursera

Bachelor of Arts - Fine Arts With An Emphasis in Graphic Design

California State University - Long Beach

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Raven Lopez