Raven Mabone
Memphis,TN
Summary
Hardworking individual focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Persistent Child Support Officer looking to tackle new responsibilities and build upon skills. A positive attitude with strong analytical skills to assist child support attorneys in preparing cases for winning child support. Familiarity with the functions of family court and the legal process.
Overview
12
12
years of professional experience
Work History
Child Support Specialist
Maximus Shelby County Child Support Office
2023.03 - Current
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
- Effectively communicated updates on policy changes or relevant legislation impacting child support operations to team members and stakeholders alike.
- Monitored cases for support order compliance and made adjustments.
- Negotiated fair settlements between disputing parties, resulting in amicable agreements beneficial to all parties involved, especially the children.
- Reduced caseload backlog by implementing comprehensive time management strategies that prioritized urgent cases without compromising quality service delivery.
- Calculated child support obligations and debts to initiate collection actions.
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Calculated child support obligations and debts.
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained extensive knowledge in data entry, analysis and reporting.
DAYCARE MANAGER
Kids R Kreative Learning Center
2018.04 - Current
- Supervised and coached staff and assistants to expertly handle childcare demands
- Trained, observed, and coached staff toward optimal performance
- Partnered with director to create developmentally appropriate and education-focused care plans
- Kept detailed program records and submitted completed mandated reports on-time to state agencies
- Created happy, safe, and welcoming environment for children to enhance enjoyment and learning
- Managed timely daily opening and closing of childcare program
- Set educational standards and goals and help establish policies, procedures, and programs
- Allocated funds and approved purchases to pay for the program's staff, supplies and equipment
- Established clear educational goals and standards to keep program at consistent quality level
- Reviewed and evaluated new and established programs to determine their efficiency, effectiveness and compliance
- Approved or denied teacher's instructional choices and managed the content of different activities
- Trained and continuously monitored primary and supplemental staff at the school.
CUSTOMER SERVICE REPRESENTATIVE
Bartlett Customer Service Center
2014.02 - Current
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor
- Guided and processed orders from customers in high-volume environment
- Assisted customers in navigating company website to place orders online
- Entered data efficiently and accurately to update customer accounts
- Overcame the objections of potential customers to make the sale
- Met expected number of outbound calls each hour and booked appointments using computer system
- Placed or answered phone calls, providing an excellent customer experience by applying good listening skills
- Assisted in settling insurance claims or escalating claims with questionable liability for company
- Met daily, weekly, and monthly performance goals consistently for sales and revenue
- Continuously met or exceeded daily service quality and performance scores.
DAYCARE STAFF MEMBER
Yale Road Learning Center
2012.02 - 2018.03
- Maintained safe, nurturing environment for children and followed prescribed procedures for optimal care
- Selected activities to reinforce learning and discovery and helped children develop personal interests
- Observed signs of behavioral or emotional issues, alerting senior staff and parents of concerns
- Helped children practice good hygiene and provided potty training and diapering
- Communicate with parents regarding observations and concerns or to provide positive feedback
- Assisted children in overcoming inappropriate behavior, providing positive guidance and reinforcement
- Built positive relationships with parents by listening to concerns and requests
- Maintained clean classroom, eating, and activity areas
- Provided enjoyable activities for children under supervision
- Assisted children in maintaining proper hygiene
- Oriented children on importance of daily exercise and eating healthy meals.
Education
Lemoyne College
Memphis, TNSkills
- Customer service
- Sales closing
- Customer account updates
- Product knowledge
- Product upselling
- Investigations and resolutions
- Cross-selling
- Customer relations
- Product education
- Report generation
- Complaint documentation
- Data management
- Customer service excellence
- Problem resolution
- Educational concept explanations
- Health and safety
- Recreational supervision
- Structured activity planning
- Child development support
- Team building
- Community Resources
- Time Management
- Reliability
- Task Prioritization
- Family services
- Case analysis
- Report creation
- Professionalism
- Client management
Timeline
Child Support Specialist
Maximus Shelby County Child Support Office
2023.03 - Current
DAYCARE MANAGER
Kids R Kreative Learning Center
2018.04 - Current
CUSTOMER SERVICE REPRESENTATIVE
Bartlett Customer Service Center
2014.02 - Current
DAYCARE STAFF MEMBER
Yale Road Learning Center
2012.02 - 2018.03
Lemoyne College
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