Raven Mansfield

• Ensuring the safety of the facility and residents, including implementing safety protocols and reporting any concerns.
• Provided emotional support and companionship to residents.
• Maintained accurate records of residents' care and activities.

provided professional greeting to all visitors and callers.

• Responsible for partial intake assessment to all clients
• Record all daily census reports in the EHP system.
• Homeless/drug usage environment.
• Trained junior residential assistants on best practices in customer service and conflict resolution, leading to increased team effectiveness.
• Conducted regular safety inspections to maintain a secure living environment for all residents, reducing incidents of theft or vandalism.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings with mangers.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Greeted visitors warmly, creating positive first impression of organization.
• Provided support for Microsoft applications, resolving technical issues quickly and efficiently.

• Completed data entry tasks with accuracy and efficiency.
• Boosted company reputation by delivering exceptional customer service to clients.
• Scanned documents and saved in database to keep records of essential organizational information.
• Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
• Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.
• Used computer software to store and retrieve data.
• 5. Receptionist.

• 1. Laundry & other housekeeping chores
• 2. Grocery shopping
• 3. Planned & prep meals
• 4. Provided assistance to doctor appointments or any outdoor activities
• 5. Help patient Feed & groomed pets.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Provided mobility assistance such as walking and regular exercising.
• 6. Participated in daily activities and hobbies.
• 7. Daily walks
• 8. Handled any bills or activities patient wasn't capable of.
• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.

• Worked front counter, drive-thru and other areas.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Trained new team members on procedures, customer service, and sales techniques.
• Stocked shelves to organize aisles in assigned department.
• Maintained cleanliness and organization of dining area, leading to improved customer experiences.
• Kept drawer balanced by accurately processing cash, credit and debit payments.