Summary
Overview
Work History
Education
Skills
Additionalinformation
Timeline
Hi, I’m

Raven Mattson

Albuquerque,NM

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

8
years of professional experience

Work History

Tomasita's

Server
05.2023 - 10.2024

Job overview

  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

P.F. Chang's

Server
04.2022 - 06.2023

Job overview

  • Serviced guests with food and beverage requests in a timely, professional, and friendly manner
  • Took advantage of excellent menu knowledge to advise customers and up-sell menu items when possible
  • Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times
  • Elevated dinning experience
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Aztec Animal Clinic

Customer Service Representative
04.2021 - 03.2022

Job overview

  • Managing multiple phone lines at one time
  • Scheduling appointments accordingly
  • Greeting clients and being able to triage every patient
  • Maintain and stay up to date with electronic medical records

Reliable Nissan

Internet Sales Manager
10.2020 - 04.2021

Job overview

  • Sales Managers perform online sales activities and are responsible for informing clients, promoting the company on the web, making sure sales goals are attained, preparing the sales budget, and liaising with stakeholders on the Internet
  • Showcase sales experience, online tools familiarity, computer proficiency, excellent communication and networking skills, and leadership

El Rey Theatre

Event Staff/ Customer Service
12.2017 - 09.2020

Job overview

  • Deliver exceptional customer service by greeting and serving customers in a timely, friendly manner
  • Informed customers of each service provided by the company
  • Set up and cleaned booth in a timely efficient manner
  • Posses strong verbal communication skills
  • Mathematical aptitude
  • Strong interpersonal and relationship building skills
  • Excellent time management skills
  • Gained strong leadership roles

Rio Grande Title

Customer Service Representative
02.2017 - 09.2017

Job overview

  • Answering phones, analyzing legal documents before sending to the County Clerks office to be recorded
  • Very meticulous data entry and correcting any mistakes made by Escrow
  • Speaking with property attorneys about certain cases and pulling any legal documents from the past
  • Title examinations and title searches

Education

Del Norte High School
Albuquerque, NM

High school Diploma
05.2012

University Overview

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Guest Engagement
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • High-volume dining
  • Service prioritization

Additionalinformation

Additionalinformation

Creative and resourceful customer service professional., Talented at quickly mastering new skills and processing new information., Adaptable and friendly personality with new team members., Award winning retail and sales commission-based goals., Enthusiastic and outgoing sales associate possessing expertise in customer service., Reliable, punctual, and hardworking individual driven by determination to succeed., I am looking to enter a business that allows me to grow within the company. I am a quick learner with an open mind to learning new skills. Years of experience talking to customers face to face in-store and answering phone calls. Have the skills to type over 100 words per minute. Communicating only the utmost respect and customer care during each and every interaction.

Timeline

Server
Tomasita's
05.2023 - 10.2024
Server
P.F. Chang's
04.2022 - 06.2023
Customer Service Representative
Aztec Animal Clinic
04.2021 - 03.2022
Internet Sales Manager
Reliable Nissan
10.2020 - 04.2021
Event Staff/ Customer Service
El Rey Theatre
12.2017 - 09.2020
Customer Service Representative
Rio Grande Title
02.2017 - 09.2017
Del Norte High School
High school Diploma

Similar Profiles

CREATE PROFILE
Raven Mattson