Summary
Overview
Work History
Education
Skills
Timeline
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Raven McCray

High Point,NC

Summary

I am a diligent worker, outstanding, dependable, I have over 8 years’ experience in customer service and schedule coordinator as well as a payroll Representative, I bring my vast knowledge to any company at which I may work. I am a great collaborator, I am responsible.

Overview

13
13
years of professional experience

Work History

Technical Support

Charter Communications
Greensboro, NC
01.2020 - Current
  • Renew customer contracts; educate customers regarding service options and handling billing issues
  • Resolving username and password difficulties
  • Verifying proper hardware and software configuration and set up issues
  • Data back-up, sharing & synchronization troubleshooting
  • Diagnosing and resolving issues including internet connectivity, email, application downloads ad more
  • Research, investigate, and respond to all customer technical issues and complaints
  • Strong troubleshooting abilities
  • The ability to work efficiently and effectively both independently and with a team
  • The ability to manage difficult customer situations and respond promptly to service requests to meet customer needs
  • Troubleshoot modems while walking customers through the process
  • Set-up appointments for technicians to assist customers
  • Researched for area outages and updated the company’s system to reflect this information.

Staffing Coordinator Supervisor

Personal Touch Home Care
West Hempstead, NY
01.2015 - Current
  • Understand the day-to-day operations as it relates to coordination of patient care in a home setting
  • Basic office duties such as filing faxing, copying, typing, answering phones and routing phone calls to the respective department
  • Ability to define problems and tasks, collect data and establish facts and to take action to resolve
  • Ability to perform various computer functions, assisting with communication between departments and overall office operations
  • Demonstrate a commitment to maintain a high degree of patient satisfaction and strives to work as a team player
  • Report major incidents to appropriate departments
  • Complete weekly schedules for employees
  • Case Management of 200+ patients
  • Update families on any changes with scheduling issues
  • Review payroll entries to ensure time entries are properly entered
  • Assign cases to all employees
  • Accept new intake cases from families and insurance companies
  • Confirming health care coverage with insurance companies.

Medical Receptionist

Garden City Obstetrics/Gynecology
Garden City, NY
01.2014 - 01.2015
  • Basic office duties such as answering phones and scheduling patients
  • Setup appointments/surgeries for six (6) different locations in all the five boroughs of New York City
  • Monitor and track broken appointments
  • Perform check-in procedures, obtain appropriate signatures for required documents
  • Obtain prior authorizations for procedures and prescriptions through insurance companies or workers compensation
  • Transfer records to other practices no later than 2 weeks of request
  • Input initial referral data into the agency’s computer system
  • Maintain and coordinate calendar of patient’s appointments
  • Collect copayments
  • Call-in prescriptions to pharmacies.

Customer Service/Warranty Support Agent

Sleepy’s LLC.
Hicksville, NY
01.2012 - 01.2013
  • Answered queue calls from customers and salespeople in a high-volume call center
  • Processed all mattress warranty claims for customers
  • Assist customers with their inquiries via inbound and outbound calls
  • Communicate clear and accurate information to the customers
  • Find resolutions for customer problems and issues
  • Serve as the customer’s advocate, working closely with other departments to ensure timely resolution of customer issues
  • Provided customers with the results of their warranty claims.

Customer Service Representative/Technical Support

Cablevision Call Center (Staffmark Agency)
Jericho, NY
01.2011 - 01.2012
  • Answered queue calls from customers in a high-volume call center
  • Renew customer contracts; educate customers regarding service options and handling billing issues
  • Strong troubleshooting abilities
  • The ability to work efficiently and effectively both independently and with a team
  • The ability to manage difficult customer situations and respond promptly to service requests to meet customer needs
  • Troubleshoot modems while walking customers through the process
  • Set-up appointments for technicians to assist customers
  • Searched for area outages and update company system to reflect this information.

Education

High School Diploma -

Roosevelt JSHS
01.2010

Skills

  • Proficient in all Microsoft Office Suite Programs
  • HHA exchange system
  • ADP
  • Paychecks
  • processing payroll
  • processing tax issues
  • processing benefits for employees
  • excell
  • Microsoft word
  • processing deductions

Timeline

Technical Support

Charter Communications
01.2020 - Current

Staffing Coordinator Supervisor

Personal Touch Home Care
01.2015 - Current

Medical Receptionist

Garden City Obstetrics/Gynecology
01.2014 - 01.2015

Customer Service/Warranty Support Agent

Sleepy’s LLC.
01.2012 - 01.2013

Customer Service Representative/Technical Support

Cablevision Call Center (Staffmark Agency)
01.2011 - 01.2012

High School Diploma -

Roosevelt JSHS

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Raven McCray