Raven Mcdonell
Talking Rock,GA
Summary
Skilled DMV Clerk with hands-on experience in processing vehicle registration and handling customer inquiries. Strong understanding of state driving laws, regulations, and procedures brings efficiency to administrative tasks. Demonstrated ability in managing high-volume workloads while maintaining superior customer service standards. Made significant contributions to improving operational processes and enhancing overall customer satisfaction at previous workplace.
Overview
5
5
years of professional experience
Work History
Highway Maintenance Technician
Georgie department of transportation
Cartersville, GA
03.2023 - Current
- Identified potential safety issues along highways through visual inspections and reported them promptly.
- Cleaned debris from roadsides to ensure safe travel conditions for motorists.
- Assisted in the design of new highway projects based on engineering plans provided by supervisors.
- Maintained records of highway repair activities and completed reports detailing work performed.
- Utilized GPS technology to map out routes for maintenance crews working on highways.
- Conducted routine maintenance on roads such as repairing potholes, patching asphalt, and cleaning drainage systems.
- Coordinated with other departments regarding road closures due to construction projects.
- Inspected and maintained highways, bridges, and culverts for safety hazards.
- Responded to emergency situations related to hazardous material spills or roadway damage caused by severe weather events.
- Inspected vehicles used in highway maintenance operations to ensure they are running properly.
- Operated a variety of power tools and construction equipment to complete road repairs.
- Installed guardrails, signs, and traffic control devices along highways.
- Erected signs and cones to divert traffic in active work areas.
- Cleared snow, ice and other debris from highways to maintain road safety.
- Operated heavy machinery with extreme care and caution, following specific employer guidelines for safety.
- Assisted with roadway projects and highway repairs by controlling traffic patterns.
- Measured locations for installation of markers, utilizing tape, string or chalk.
- Performed preventive maintenance on vehicles and heavy equipment.
- Repaired roadway signs, fences and other structures.
- Flagged motorists to provide warning of obstacles and repair work.
Warehouse Forklift Operator
Mohawk
Summerville, GA
11.2022 - 03.2023
- Loaded and unloaded pallets of product onto trucks using a forklift.
- Operated manual pallet jacks to move material around the warehouse.
- Inspected material handling equipment for defects prior to use.
- Cleaned up spills or debris in work areas immediately following an incident.
- Provided assistance in training new employees on proper operation of forklifts and other material handling equipment.
- Organized items according to size, type, style, color, or product code.
- Followed standard operating procedures to safely stack and store materials in the warehouse.
- Utilized radio frequency scanners for tracking material movement throughout the warehouse.
- Performed daily pre-shift inspections on forklifts and other equipment.
- Collaborated with team members to complete tasks efficiently and accurately.
- Operated forklift to transport goods throughout warehouse.
- Handled maintenance tasks on equipment by checking fuel, lubricants, oil, antifreeze, tires and general condition.
- Stored material by moving to appropriate area in warehouse.
- Maintained current forklift training and certification as required by company policies.
- Inspected lifts before use to prevent damage to goods.
- Maintained yard appearance, keeping ground clean and clear.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Reported safety and quality issues to management.
- Transported material to correct locations and documented inventory changes.
- Operated forklifts to transport materials between loading, processing, and storage areas.
- Performed daily equipment checks to verify proper operation and minimize downtime.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
Deputy Tax Collector
Marion County tax collector
Ocala, FL
03.2019 - 11.2022
- Processed credit card payments from taxpayers using secure online systems.
- Ensured accuracy of all tax records, payments and calculations.
- Participated in departmental training opportunities to stay up-to-date on best practices in the field.
- Maintained accurate records of all transactions including customer information and payment details.
- Resolved any discrepancies related to title transfers or registration renewals.
- Reconciled sales receipts against bank deposits at the end of each shift.
- Maintained accurate records of all transactions in database system.
- Processed payments from customers using cash registers or credit card machines.
- Conducted research into vehicle history when needed by utilizing online databases.
- Assisted customers in completing applications for license plates, vehicle titles, and registrations.
- Collaborated with other departments within the organization to ensure timely completion of paperwork.
- Explained procedures to customers regarding titling vehicles, transferring ownership, and registering vehicles.
- Inspected paperwork for completeness, accuracy, and compliance with state regulations.
- Maintained office supplies necessary for proper functioning of the department's operations.
- Provided exceptional customer service by responding to inquiries promptly and professionally.
- Verified accuracy of all documents before submission to the DMV.
- Handled incoming calls from customers seeking assistance with titling their vehicles or renewing registration tags.
- Ensured that all forms were properly signed by authorized personnel prior to submission.
- Processed and prepared documents for vehicle registration, title transfer, lien placement, and other tag-related services.
- Monitored expiration dates of vehicle registrations and contacted clients prior to renewal deadlines.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Processed applications for driver's licenses, vehicle registrations, title transfers, and other related documents.
- Participated in staff meetings to discuss performance metrics and best practices.
- Took payment for fishing/hunting license
- Gave driving test through the states course.
- Used computer program to issue license's and clear any issue's with license's
- Logged into Kronos and submitted my time weekly and insured time was correct.
Education
High School Diploma -
Belleview High School
Belleview, FL04-2009
Skills
- Traffic Control
- GPS Navigation
- Debris Removal
- Snow Removal
- First Aid Training
- Professionalism
- Reliability
- Safety Procedures
- Problem-solving aptitude
- Relationship Building
- Effective Communication
- Active Listening
- Emergency Response
- Continuous Improvement
- Verbal and written communication
- Organizational Skills
- Attention to Detail
- Time Management
- Problem-Solving
- Safe equipment handling
- Teamwork and Collaboration
- Goal Setting
- Team Collaboration
- Multitasking
- Professional Demeanor
- Preventive Maintenance
- Decision-Making
- CPR/AED certified
- Defensive driving training
Timeline
Highway Maintenance Technician
Georgie department of transportation
03.2023 - Current
Warehouse Forklift Operator
Mohawk
11.2022 - 03.2023
Deputy Tax Collector
Marion County tax collector
03.2019 - 11.2022
High School Diploma -
Belleview High School
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