Raven Cross
West Chester,OH
Summary
Accomplished leader with a proven track record at Sodexo USA, adept in regulatory compliance and problem-solving. Expert in transforming multi-operation management and staff development, significantly enhancing food safety and reducing waste. Demonstrates unparalleled attention to detail and a commitment to excellence, driving positive change and exceeding employer expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Coordinator - Supply Management
Sodexo USA
Bethesda, MD
11.2023 - Current
- Detected and resolved data quality issues and discrepancies for integrity and quality control.
- Developed and maintained product databases to ensure accuracy of product information.
- Analyzed workflows and established priorities for daily operations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted research on customer inquiries and provided accurate solutions in a timely manner.
- Generated reports based on retrieved data from various sources as needed.
- Maintained secure access control over sensitive information within databases.
- Performed data analysis to identify discrepancies or trends in datasets.
Food Service Director
Aramark
Lebanon, OH
09.2022 - 08.2023
- Oversaw dining operations in a correctional facility, where customers order prepared foods from a 3-week cycle menu.
- Responsible for the growth, cost, compliance, and productivity of the food service program, with a focus on leading people and the client relationship.
- Manages $2 million in sales.
- Implemented and promotes Aramark’s Incarcerated Individuals Rehabilitation Program – In2Work
- Increased staffing in an environment that has a high rate of turnover.
- Responsible for scheduling, payroll, and team training.
- Resolved problems or concerns to satisfaction of involved parties.
- Trained and supervised food service staff to enhance service delivery and efficiency.
- Communicated effectively with executive management regarding budgeting decisions or policy changes.
- Developed and implemented food service policies and procedures.
- Coached staff on strategies to enhance performance and improve customer relations.
Child Nutrition Director
Sodexo USA
Centralia, WA
02.2021 - 06.2022
- Created menus based on USDA-approved meal patterns, taking into consideration student preferences and dietary restrictions.
- Evaluated current systems used by schools within the district for tracking student meal purchases and attendance records.
- Monitored the nutritional quality of meals prepared by kitchen staff, making changes as needed to ensure compliance with state regulations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Created work and vacation schedules, maintaining records of tardiness and absenteeism.
- Communicated with students regarding food preferences to alleviate plate waste.
- Charted daily meals for reimbursable funds on site-specific POS software programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Worked closely with school principals and teachers on implementing nutrition education programs designed to promote healthy eating habits among students.
- Coordinated with district administrators to develop a budget for purchasing ingredients and equipment for the cafeteria kitchens.
- Maintained accurate documentation related to menu planning, ingredient sourcing, budgeting, and other key operations processes.
- Conducted regular meetings with kitchen staff to discuss food preparation and service procedures.
- Maintained accurate inventory system for food and supplies, reducing food waste and preventing over-ordering.
- Followed USDA child nutrition menu patterns and requirements for grades served.
Child Nutrition Director
Sodexo USA
Southern Kern, CA
10.2018 - 01.2022
- Ensured compliance with federal regulations concerning child nutrition programs such as the National School Lunch Program.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Analyzed data related to student participation in school lunch programs to identify areas for improvement or cost savings initiatives.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained kitchen staff in proper food safety techniques, including sanitation practices and temperature control protocols.
- Inspected dining and serving areas for cleanliness and proper setup.
- Performed monthly inventory checks of all food items stored in the cafeteria kitchens, updating records as necessary.
- Responded promptly to parent inquiries regarding menu items or special dietary needs of their children.
- Oversaw food preparation, production and presentation according to quality standards.
- Inspected food for flavor, temperature and appearance on regular basis.
- Participated in professional development activities related to child nutrition program management and industry best practices.
- Reviewed invoices from suppliers and vendors prior to authorizing payment for goods and services provided.
- Maintained accurate inventory system for food and supplies, reducing food waste and preventing over-ordering.
- Acted as a consultant to the district Food Services Supervisor in the management of the day-to-day operations.
Assistant Food Service Director
SOUTHWEST FOOD EXCELLENCE
Gallup, USA
01.2016 - 01.2018
- Directed school nutrition services with a specialty in nutrition needs for children with special diets and food allergies
- Spearhead seamless day-to-day operations by performing functions to advance the schools system’s dining services, promoted the organization’s vision, and meet key performance indicators (KPIs)
- Performed aspects of Human Resources Management including recruiting, hiring, and training employees
- Assisted in the management of a population of 17,000 students, 30+ school locations
- Oversaw and supported 30 kitchen managers and 150+ union and non-union staff members
- Managed $5-$6 million in sales which included catering, retail sales and meal counts
- Maintained knowledge on industry best practices by attending training sessions and forums on school nutrition
- Promoted the school nutrition program through the maximization of sales levels and profitability and management of controllable costs
- Worked with district chefs to cater major district events like the Washington Redskins Football Camp, The New Mexico Board Association annual meeting and special occasions like the wedding of a district employee
Interim Director of Human Resources
BROOKDALE SENIOR LIVING SOLUTIONS
Birmingham, USA
01.2016 - 12.2016
- Led Human Resources initiatives for the organization to include directing personnel, training, and labor relations activities
- Spearheaded all aspects of leave including Family Medical Leave of Absence (FMLA), California Family Rights Act (CFRA), Pregnancy Disability Leave (PDL), and Disability Leaves of Absence
- Maintained an understanding of health benefits to help employees in health, dental, short term & long-term insurances during the onboarding process and during open enrollment
- Facilitated for new employee orientation for employees to ensure the organizational culture and work ethic was adopted and adhered to during employees’ tenure with the company
- Represented the organization in legal proceedings, separations, and grievances to determine support or action pertinent to the adjustment of unfavorable trends
- Identified pay issues and worked with Corporate HR to review local market rates for community positions
- Directed the automation of HR functions through the implementation of a successful HRIS system
- Coordinated employee training and labor relations to increase employee satisfaction and to increase employees’ knowledge of industry best practices to help increase overall performance
Education
Master of Business Administration - Human Resource Management
STRAYER UNIVERSITY
Birmingham, AL01.2016
Bachelor of Arts - Management
VIRGINIA COLLEGE
Birmingham, AL01.2016
Skills
- Regulatory Compliance (USDA)
- Problem-solving
- Change management
- Deadline adherence
- Regulatory compliance
- Multi-operations management
- Attention to detail
- Food safety compliance
- Inventory management
- Waste reduction
- HACCP protocols
- Food presentation
- Health inspections
- Staff training and development
Certification
ServSafe Manager Certified, 02/01/2023
Pronouns
she/her/hers
Timeline
Project Coordinator - Supply Management
Sodexo USA
11.2023 - Current
Food Service Director
Aramark
09.2022 - 08.2023
Child Nutrition Director
Sodexo USA
02.2021 - 06.2022
Child Nutrition Director
Sodexo USA
10.2018 - 01.2022
Assistant Food Service Director
SOUTHWEST FOOD EXCELLENCE
01.2016 - 01.2018
Interim Director of Human Resources
BROOKDALE SENIOR LIVING SOLUTIONS
01.2016 - 12.2016
Master of Business Administration - Human Resource Management
STRAYER UNIVERSITY
Bachelor of Arts - Management
VIRGINIA COLLEGE
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