Summary
Overview
Work History
Education
Skills
Timeline
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Raven Mills

Huntington,Indiana

Summary

Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.

Overview

8
8
years of professional experience

Work History

Retail Banker

Woodforest National Bank
08.2023 - Current
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Assisted in the implementation of new marketing strategies, leading to increased foot traffic and account openings.
  • Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
  • Generated monthly reports on customer activity and customer feedback.
  • Assisted customers with banking needs and inquiries.
  • Processed applications for new accounts.
  • Developed strong relationships with clients, creating lasting connections that contributed to business growth.
  • Executed wire transfers, stop payments and account transfers.
  • Complied with regulatory, legal and ethical requirements to protect bank assets.

Barista

Starbucks
08.2020 - 08.2023
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.

Online Grocery Associate

Walmart
08.2019 - 08.2020
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Developed relationships with suppliers to facilitate timely delivery of products.
  • Loaded and unloaded orders at customer's homes or locations.
  • Tested website features and functionality for optimal performance.
  • Improved monthly sales with successful marketing, sales and customer relations approaches.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Contributed to a positive work environment through effective communication and teamwork among fellow associates.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions.

Asset Protection Associate

Walmart
08.2018 - 08.2019
  • Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
  • Maintained detailed records of all incidents involving asset loss or shrinkage, supporting data-driven decision-making for future prevention efforts.
  • Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
  • Kept patrons and employees safe and from criminal activity.
  • Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
  • Conducted external investigations by collaborating with neighboring retailers, sharing information on known criminals and organized retail crime groups to safeguard the local business community.
  • Implemented and maintained loss prevention programs in close collaboration with store management.
  • Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.

CAP 2 Associate

Walmart
08.2016 - 08.2018
  • Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Organized on-site stockroom to maximize existing space and improve efficiency, boosting efficiency 75%.
  • Supported successful marketing initiatives by creating visually appealing displays that showcased featured products.
  • Partnered with store team to enforce loss prevention and safety awareness policies.
  • Facilitated smooth store operations during peak hours, efficiently managing high volumes of merchandise movement on the sales floor.
  • Assisted in loss prevention efforts by identifying potential theft risks and following proper protocols for addressing them.
  • Increased overall store performance by consistently meeting productivity goals through efficient task execution.

Education

High School Diploma -

Manchester Jr-Sr High School
North Manchester, IN
05.2016

Skills

  • Customer Education
  • Attention to Detail
  • Payment Processing
  • Data Entry
  • Cash handling and management
  • Banking Software Familiarity
  • Exceptional customer service
  • Account Security
  • Bank Deposits
  • Order Preparation
  • Product Advertising
  • Problem-Solving
  • Packaging and Labeling
  • Opening and closing duties
  • Table Bussing
  • Beverage Preparation
  • Food Running
  • Product Transport
  • Quality grading
  • Product stocking
  • Product Rotation
  • Stocking
  • Packing and shipping
  • Product pricing
  • Crisis Management
  • Critical Thinking
  • Loss prevention strategies
  • Loss prevention experience
  • Fraud Detection
  • Emergency Response Planning
  • Team Training
  • Detail Oriented
  • Maintaining displays
  • Flexible Schedule
  • Price Structuring
  • Order Accuracy
  • Efficient Packing
  • Online order tracking
  • Planning and Organization
  • Delivery Management

Timeline

Retail Banker

Woodforest National Bank
08.2023 - Current

Barista

Starbucks
08.2020 - 08.2023

Online Grocery Associate

Walmart
08.2019 - 08.2020

Asset Protection Associate

Walmart
08.2018 - 08.2019

CAP 2 Associate

Walmart
08.2016 - 08.2018

High School Diploma -

Manchester Jr-Sr High School

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Raven Mills