Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raven Morrison

Murfreesboro,TN

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Alorica
Murfreesboro, TN
11.2024 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Utilized survey data to refine customer experience.
  • Documented customer dealings, exchanges, and feedback systematically.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Ensured retention of key accounts by identifying and resolving discrepancies promptly.
  • Updated databases with new and modified customer data.
  • Maintained confidentiality of sensitive information.
  • Utilized specialized software applications related to the job role.
  • Updated existing records with new or revised information as needed.
  • Evaluated and corrected data, ensuring accuracy of customer and account information.
  • Identified, corrected, and reported data entry errors.

Prep Cook

Newks Eatery Cafe
Murfreesboro, TN
06.2018 - 11.2024
  • Helped train and develop new talent.
  • Communicated effectively with fellow staff members regarding meal preparations.
  • Collaborated with team members for efficient kitchen operations.
  • Trained and mentored junior cooks in proper techniques.
  • Trained new employees on proper techniques of preparing meals safely.
  • Assisted in serving meals to customers as needed.
  • Consistently met high-volume production demands during peak hours.

FOH Team Member

Chick-fil-A
Murfreesboro, TN
12.2016 - 06.2018
  • Completed daily side work tasks assigned by supervisor or manager.
  • Provided training and support to new employees, ensuring they understood task completion methods.
  • Assisted in creating a positive work environment through clear communication, motivation, and support.
  • Greeted customers and answered questions related to products and services.
  • Communicated effectively with other team members to ensure smooth operation of restaurant activities.
  • Addressed customer grievances effectively to uphold satisfaction levels.
  • Worked with managers to report and resolve customer issues or concerns.
  • Maintained a professional attitude while working under pressure during peak hours.

Education

Blackman High School
Murfreesboro, TN
05-2017

Skills

  • Customer Service
  • Highly motivated
  • Active listener
  • Punctual and honest
  • Teamwork and Collaboration
  • Performance Improvement
  • Interpersonal Communication
  • Effective prioritization
  • Time Management
  • Multitasking and Organization
  • Analytical Skills
  • Problem-Solving
  • Effective Communication
  • Adaptability
  • Documentation
  • Verbal and written communication
  • Inbound and outbound calling

Timeline

Customer Service Representative

Alorica
11.2024 - Current

Prep Cook

Newks Eatery Cafe
06.2018 - 11.2024

FOH Team Member

Chick-fil-A
12.2016 - 06.2018

Blackman High School

Similar Profiles

CREATE PROFILE
Raven Morrison