Raven Moses
Tulsa
Summary
Proven to excel in fast-paced environments, I leveraged attention to detail and problem-solving skills at Amazon to exceed productivity targets. Demonstrated exceptional team collaboration and clear communication, significantly enhancing customer satisfaction and loyalty at Alorica. Skilled in Microsoft Excel and maintaining workplace cleanliness, I consistently contribute to optimizing operational efficiency and quality standards.
Overview
7
7
years of professional experience
Work History
Amazon Warehouse Associate
Amazon
06.2022 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 25 pounds.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Retail Sales Associate
Nordstrom Rack
09.2021 - 04.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Customer Service Representative
Alorica
09.2017 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Arts - Liberal Arts
Tulsa Community College
Tulsa, OK12-2024
Associate of Science - Enterprise Development
Tulsa Community College
Tulsa, OK12-2024
Associate of Arts - Social Science: Sociology
Tulsa Community College
Tulsa, OK12-2024
High School Diploma -
Union
Tulsa, OK05-2013
Skills
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
- Labeling and boxing
- Order picking
- Cleaning and organizing
- Microsoft Excel
- Basic mathematics
- Clear communication
- Workplace cleanliness
- Warehouse organization
Timeline
Amazon Warehouse Associate
Amazon
06.2022 - Current
Retail Sales Associate
Nordstrom Rack
09.2021 - 04.2022
Customer Service Representative
Alorica
09.2017 - 01.2020
Associate of Arts - Liberal Arts
Tulsa Community College
Associate of Science - Enterprise Development
Tulsa Community College
Associate of Arts - Social Science: Sociology
Tulsa Community College
High School Diploma -
Union
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