Raven Oliphant
Fullerton,CA
Summary
Experienced medical support professional prepared for responsibilities of this role. Known for strong team collaboration, adaptability, and achieving results. Skilled in patient scheduling, electronic health records management, and medical billing. Valued for reliability, communication skills, and ability to meet evolving needs.
Overview
8
8
years of professional experience
Work History
ADVANCED MEDICAL SUPPORT ASSISTANT
Long Beach VA Hospital
06.2023 - Current
- Knowledge of patient scheduling, electronic wait list, eligibility and enrollment and all other related rules regulations, policies, and procedures
- The Medical Support Assistant (MSA) performs a wide variety of administrative and clerical duties as a member of the healthcare team
- The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
- Processes new admissions, inter-ward transfers and discharges according to established standard operating procedures
- Processes and transcribes provider's orders (medication, tests, studies, authorization forms, etc) in a timely manner
- Serves as a liaison between field staff, participant landowners, and program specialists to ensure obligation integrity and adherence to financial assistance and contracting policies and procedures
- Tracks Farm Bill program accomplishments, including funding status and fund obligation, utilizing data bases and spreadsheets
- Coordinates with staff and participant landowners on management of NRCS Farm Bill program application eligibility and enrollment
- Provides analyst service to easement program application, acquisition, and monitoring processes in assigned area
- Responsible for the maintenance of the files and records pertaining to patient surveys
- Exhibit excellent telephone etiquette and interpersonal skills
- Assist patients in understanding their rights in addition to their responsibilities
- Maintain a work liaison with veteran's service organizations, community groups, and others whose interest is in helping and protecting veterans, their families and their representatives
- Train staff in customer service techniques and service recovery
- Perform organizational analysis for stable, traditionally structured organizations
- Prepare and monitor evaluation data, analyze data, identify discrepancies, make corrections, and recommend a course of action to assure accuracy and timeliness of future data input
- Maintain knowledge of various Public Laws as well as the Privacy Act Freedom of Information Act, Advance Directives Act and others
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, approximately 50 incoming calls, emails and faxes per day from customers, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Handled prescription refills requests promptly under the supervision of healthcare providers for improved medication adherence among patients.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
Barista
Pete’s Coffee
04.2020 - 12.2022
- Greeting customers in a friendly manner and taking food and drink orders
- Preparing and serving beverages, ranging from simple to elaborate ones
- Preparing and serving food items such as soups, sandwiches and pastries
- Answering customers’ questions about menu choices
- Promoting and recommending menu options to customers
- Taking payment from customers
- Maintaining inventory and equipment by cleaning, troubleshooting and scheduling repairs
- Keeping the work environment sanitary and organized
- Evaluating and modifying processes to improve efficiency and quality of service
- Working to attract new customers and expanding the menu
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Office Medical Assistant
Nvison Eye Center
11.2018 - 03.2020
- Knowledge of patient scheduling, electronic wait list, eligibility and enrollment and all other related rules regulations, policies, and procedures
- Ensure consistency within customers of the department
- Collecting, analyzing, and reviewing information for special projects
- Supervisor multiple areas within the facility
- Assigned and evaluated the work of subordinate staff
- Understands and interprets written material, including technical material, rules, regulations, instructions; reports, charts, graphs or tables; applies what is learned from written material to specific information, interpreting and verifying provider orders as appropriate
- Monitoring appointments in areas of responsibility to ensure smooth patient flow
- Capturing and verifying third party insurance and updating information
- Improves operations and identifies educational training needs
- Responsible for extracting and analyzing data to provide reports in support of performance measures to senior management
- Assures appointment schedules are maintained by MSA Staff for one or more outpatient clinics
- Orientates and provides on-the job training for new and current employees; ensuring all training requirements are met
- Organizes the work structure of his/her assigned areas; and acting as liaison between MSA and staff to resolve day to day conflicts
- Ensures that’s all copays and insurances are active prior to the visit
- Schedule for Operating Room Surgeries
- Submits authorizations through the patient’s insurance companies
- Provides the customer with consistent information per established policies and procedures
Medical Assistant
Inland Urgent Care
03.2017 - 10.2018
- Vitals, triage categories, medication administration, splinting, competency in lab and radiology orders, knowledge of medication rotation and record keeping
- Greet customers and communicate with them to determine their needs
- Input Patient information into a database for Providers to assess Patients upon entry into Urgent care
- Operated a multi-phone server directing calls to appropriate person for review and clarification with Patient needs
- Inform patient of any bill or insurance information that needed to be captured before leaving the facility
- Used clear and precise communication methods to ensure coworkers understood commitment to excellence services for the public
- The ability to work effectively as part of a team with a wide range of topics and concerns was gained from contact with consultants, customers, higher authority and vendors daily
- Demonstrated both courtesy and good manners
- Monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow
- Skill in communicating with individuals to obtain the desired effect, ensuring compliance with established policies and regulations
- Training and Developing employees
- Perform receptionist duties, customer service and other duties assigned
- Develop/maintain effective and efficient communication with customers, team members and managers
- Schedule accurately in a timely manner
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
Health Administration - Medical Assistant
San Francisco State University
San Francisco, CA08.2023
Skills
- Medication administration
- Specimen collection and processing
- Infection control
- Telephone
- Microsoft Office Suite
- Type 40 wpm
- Excellent verbal and written communication skills
- Self-motivator
- Insurance Authorizations
- Insurance Verifications
- Referrals
- Conflict resolution techniques
- Medical billing experience
- Recordkeeping skills
- Patient appointment management
- Patient scheduling abilities
- Reliable team player
- Patient-focused care
- Compassionate
- Maintaining confidentiality
References
- Lashawn Lenbird, Case Manager, Njericho@gmail.com, 562-965-0334
- Tammie Blades, Accountant, Phant555@msn.com
Skillsummary
- Wound care
- Vitals
- EKG
- Medication administration
- Visual acuity test
- Specimen collection and processing
- Venipuncture
- Assist in procedures
- Infection control
- Ear lavage
- Sterile technique
- Peak flow test
- Telephone
- Microsoft Office Suite
- 10 key
- Type 40 wpm
- Excellent verbal and written communication skills
- Team player
- Self-motivator
- Insurance Authorizations
- Insurance Verifications
- Referrals
Timeline
ADVANCED MEDICAL SUPPORT ASSISTANT
Long Beach VA Hospital
06.2023 - Current
Barista
Pete’s Coffee
04.2020 - 12.2022
Office Medical Assistant
Nvison Eye Center
11.2018 - 03.2020
Medical Assistant
Inland Urgent Care
03.2017 - 10.2018
Health Administration - Medical Assistant
San Francisco State University
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