Raven Oswald
Idaho Springs,CO
Summary
Professional with comprehensive background in therapeutic practices, equipped to deliver exceptional client care. Proven ability to tailor treatments to individual needs, enhancing client satisfaction and overall well-being. Highly collaborative team player known for adaptability and results-driven approach, excelling in dynamic environments. Proficient in various massage techniques and maintaining serene, client-focused atmosphere.
Overview
13
13
years of professional experience
Work History
Massage Therapist
Grounded Massage Plus, LLC
01.2024 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided clear, concise instructions to clients to prepare for massage services.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
Massage Therapist
Hand and Stone
03.2022 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Provided clear, concise instructions to clients to prepare for massage services.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Maintained client treatment records and designed long-term care programs for return customers.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
Customer Service Cashier
Planet Fitness
03.2019 - 07.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
Customer Service Supervisor
Bj's Wholesale Club
04.2012 - 12.2018
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Optimized staff scheduling to ensure coverage during peak hours, improving customer access.
- Led by example, handling complex customer issues personally to ensure high standards of service.
Education
Certificate - Massage Therapy
New York Massage Institute
Buffalo, NY01-2020
Associate of Science -
Erie Community College
Buffalo, NY05-2016
Skills
- Deep tissue massage
- Swedish massage
- Professionalism and ethics
- Stress relief massage
- Anatomy knowledge
- Hot stone massage
- Social skills
- Treatment Planning
- Customer needs assessment
- Customer consultation
- Relationship building and management
- Front desk management
- Sales expertise
- Physical strength
- Emotional intelligence
- Session documentation
- Customer service
- Relationship building
- Appointment scheduling
- Effective communications
- Team collaboration
- Cash handling
- Email and phone etiquette
- Problem-solving
- Time management
- Multitasking and organization
- Decision-making
- Training and mentoring
- Team leadership
- Delegating work
- Proficient in Excel
- Proficient in R
- Proficient in ArcGIS Pro
- Schedule management
- Data analysis
- Data gathering
- Soil sampling
- Lab report composition
- Preparing written reports
Timeline
Massage Therapist
Grounded Massage Plus, LLC
01.2024 - Current
Massage Therapist
Hand and Stone
03.2022 - Current
Customer Service Cashier
Planet Fitness
03.2019 - 07.2020
Customer Service Supervisor
Bj's Wholesale Club
04.2012 - 12.2018
Certificate - Massage Therapy
New York Massage Institute
Associate of Science -
Erie Community College
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