Summary
Overview
Work History
Skills
Timeline
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Raven Parks

Chambersburg,PA

Summary

Driven professional with a proven track record in customer service and teamwork, honed across roles at Courtyard by Marriott and other esteemed establishments. Excelled in enhancing guest satisfaction through meticulous cleaning and timely room turnovers, demonstrating exceptional time management and problem-solving skills. Achieved increased room availability, underscoring a commitment to results and operational excellence.

Overview

6
6
years of professional experience

Work History

Sales Associate

Dollar General
08.2022 - 12.2022

Crew Member

Kfc/taco Bell
09.2017 - 12.2017

Housekeeper

Courtyard by Marriott
08.2016 - 03.2017

Housekeeper

Holiday Inn Express Hotel
04.2017 - 11.2017
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Problem-Solving
  • Store Opening and Closing
  • Meeting deadlines
  • Cleaning techniques
  • Conflict Resolution
  • Verbal/written communication
  • Reliable and punctual

Timeline

Sales Associate

Dollar General
08.2022 - 12.2022

Crew Member

Kfc/taco Bell
09.2017 - 12.2017

Housekeeper

Holiday Inn Express Hotel
04.2017 - 11.2017

Housekeeper

Courtyard by Marriott
08.2016 - 03.2017
Raven Parks