Raven Phillips
Charlotte,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent relationship-building skills. Proactive and meticulous Manager with over 10 years of experience in interviewing and investigations. Proficient in using independent decision-making skills and sound judgment to protect the company and its assets.
Overview
16
16
years of professional experience
1
1
Certification
Work History
OmniChannel Operations & Service Sr. Manager
Best Buy Inc
06.2024 - Current
- Collaborate with peers from other lines of business to achieve project milestones and deliver results.
- Provide strong leadership to enhance team productivity and morale.
- Improved team performance by fostering a collaborative work environment.
- Establish relationships with stakeholders.
- Manage the accuracy of month end OIO reporting.
- Lead, manage and drive alignment and prioritization of an OIO pipeline over $150M
- Lead Ad Hoc projects as needed.
Tidal Wave Mobility Program (OIO Sr. Analyst)
Best Buy Inc
06.2023 - 06.2024
- Measure changes and outcomes that lead to OIO savings
- Manage the OIO pipeline for the enterprise to ensure we have a healthy backlog of work
- Communicate our performance against our commitments, by business, so leaders can make informed decisions that impact our bottom line, the customer and the employee experience
- Work with the enterprise strategy team to ensure our strategic direction and goals are connected to our processes and rhythms so consistent information is communicated.
Sr. Market Profit Protection Manager /Asset Protection
Best Buy Inc
04.2009 - 03.2023
- Developed a strong culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Lead, support, and train Profit Protection functions for the Market.
- Conduct employee, customer and vendor theft investigations. This includes company values, ethics, fraud, safety and theft related incidents.
- Utilize data to create actionable plans and drive improvements in security protocols.
Education
No Degree - Psychology
Hampton University
Hampton, VASkills
- Strategic planning
- Cross-functional collaboration
- Cross-functional team coordination
- Wicklander Certified (interviewing & Interrogation)
- Critical Thinking and Problem Solving
- Team leadership and Team Building
- Cultural Awareness
- Diversity and Inclusion
- Relationship building
Certification
- Lean Six Sigma Foundations (LSS)
- Wicklander Interview and Interrogation
- Communicating with Emotional Intelligence (LinkedIn)
- Cultivating Cultural Competence and Inclusion (LinkedIn)
- Critical Thinking and Problem Solving (LinkedIn)
- Communicating with Empathy (LinkedIn)
Timeline
OmniChannel Operations & Service Sr. Manager
Best Buy Inc
06.2024 - Current
Tidal Wave Mobility Program (OIO Sr. Analyst)
Best Buy Inc
06.2023 - 06.2024
Sr. Market Profit Protection Manager /Asset Protection
Best Buy Inc
04.2009 - 03.2023
- Lean Six Sigma Foundations (LSS)
- Wicklander Interview and Interrogation
- Communicating with Emotional Intelligence (LinkedIn)
- Cultivating Cultural Competence and Inclusion (LinkedIn)
- Critical Thinking and Problem Solving (LinkedIn)
- Communicating with Empathy (LinkedIn)
No Degree - Psychology
Hampton University
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