Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Raven Pickett

Carrollton,GA

Summary

Experienced office manager with a proven track record of providing comprehensive administrative support to a diverse team of over 50 staff members. Skilled in effectively interfacing with facility management and IT departments to ensure smooth operations. Recognized for exceptional multitasking abilities, successfully managing multiple projects and schedules simultaneously. Adept at serving as the primary point of contact for clients, customers, vendors, and equipment and service providers, consistently delivering outstanding customer service. Tech-savvy and highly focused on optimizing efficiency in all aspects of office management.

Overview

11
11
years of professional experience

Work History

Legal Secretary

Barry A. Gomberg & Associates Ltd.
02.2023 - 04.2024
  • Prepared daily, weekly, and monthly reports, and maintained appointment calendars for law firm executives
  • Performed basic accounting functions including books reconciliation
  • Audited vendor and client billing, corrected errors in legal documents
  • Coordinated and assessed intake interviews for all new clients
  • Answered, screened, and transferred an average of 40 telephone calls per day
  • Developed office guideline for future staff members to increase efficiency.

Administrative Coordinator/ Optical Technician

Envision Eye Care
09.2021 - 02.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

Medical Secretary

Northwestern Memorial Hospital
05.2013 - 09.2018
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Supported office staff and operational requirements with administrative tasks.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.

Education

Basic Certificate of Early Childhood Education -

Truman College
Chicago, IL
06.2008

High School Diploma -

Lincoln Park High School
Chicago, IL
06.2006

Skills

  • Strong interpersonal & communication skills
  • MS Office Suite
  • WPM: 90
  • Ability to work collaboratively as part of a team
  • Problem Solving
  • Leadership
  • Meticulous attention to detail
  • Excellent Organizational skills
  • Poised under pressure

Hobbies and Interests

  • Reading
  • Hiking
  • Swimming
  • Art
  • Travel

Timeline

Legal Secretary

Barry A. Gomberg & Associates Ltd.
02.2023 - 04.2024

Administrative Coordinator/ Optical Technician

Envision Eye Care
09.2021 - 02.2024

Medical Secretary

Northwestern Memorial Hospital
05.2013 - 09.2018

Basic Certificate of Early Childhood Education -

Truman College

High School Diploma -

Lincoln Park High School

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Raven Pickett