Raven Primm
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Results-CX
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about updates and changes.
Resident Assistant
The Brennity at Daphne Assisted Living & Memory Care
06.2018 - 06.2021
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Maintained clean, safe, and well-organized patient environment.
Customer Service Representative
Alorica
08.2016 - 06.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Met customer call guidelines for service levels, handle time and productivity.
Server
J Rodgers BBQ
03.2012 - 08.2016
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Medical Assisting - Associate of Applied Science -
Fortis College
Mobile, AL01.2013
High School -
B C Rain High School
Mobile, AL01.2011
Skills
- Call Management
- Complaint Resolution
- Customer Service
- Microsoft PowerPoint
- Spreadsheets
- Professional Telephone Demeanor
- Call Center Operations
- Critical Thinking
- POS Systems Expert
- Team Development
- Problem-Solving Abilities
Timeline
Customer Service Representative
Results-CX
09.2022 - Current
Resident Assistant
The Brennity at Daphne Assisted Living & Memory Care
06.2018 - 06.2021
Customer Service Representative
Alorica
08.2016 - 06.2018
Server
J Rodgers BBQ
03.2012 - 08.2016
Medical Assisting - Associate of Applied Science -
Fortis College
High School -
B C Rain High School
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