- Tech enthusiast, passionate about exploring the latest advancements and innovations.
- App Development
- Coding and Programming
- Graphic Design
- Web Development
- High-Intensity Interval Training
- Photography, Videography and Editing
Hi, I’m
Raven Reedy
Troy,OH
Summary
Professional IT support specialist with robust foundation in troubleshooting, system maintenance, and customer service. Proven ability to provide effective solutions and ensure seamless technology operations. Strong team collaborator with knack for adapting to evolving needs and consistently delivering results. Skilled in network management, software installation, and user training, showcasing reliability and proactive approach to problem-solving.
Overview
4
years of professional experience
1
Certification
Work History
CompuNet Clinical Laboratories
Laboratory Assistant
05.2023 - Current
Job overview
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Enhanced lab safety measures by conducting regular equipment maintenance and implementing updated protocols.
- Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
Edison State Community College
IT Help Desk Agent
08.2022 - 04.2023
Job overview
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Provided remote assistance to users, enabling quick resolution of off-site technical issues.
- Developed strong working relationships with clients, providing exceptional customer service.
- Reduced downtime, diagnosing and troubleshooting hardware and software problems.
- Trained new team members on company-specific software applications, ensuring seamless integration into the help desk team.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
Kohls Department Store
Sales Associate
10.2020 - 12.2022
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues through effective communication during Amazon return fulfillment.
Tim Hortons
Team Member
04.2022 - 08.2022
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
Troy High School, Troy, OH
High School Diploma
Edison State Community College, Piqua, OH
Associate of Science from Medical Laboratory Science
05-2027
Skills
- Teamwork and collaboration
- Creative problem-solving
- Customer service and engagement
- Effective verbal, written, and non-verbal communication
- Adaptability
- Critical thinking and decision-making
- Hardware and software troubleshooting
- Dependability and effective time management
- Microsoft Office
- Android Studio
- Computer Programming
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Interests
Timeline
Laboratory Assistant
CompuNet Clinical Laboratories
05.2023 - Current
IT Help Desk Agent
Edison State Community College
08.2022 - 04.2023
Team Member
Tim Hortons
04.2022 - 08.2022
Sales Associate
Kohls Department Store
10.2020 - 12.2022
- ServSafe Food Handler Certification - National Restaurant Association.
Troy High School
High School Diploma
Edison State Community College
Associate of Science from Medical Laboratory Science
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