RAVEN RELIFORD

• Answer questions about 401k, 403 and IRA plans, Answer basic questions about Investments, Maintain Metrics Quality Assurance, Productivity, Compliance

• Creating Guard Tickets, Providing Customer Service to customers as well as Emergency Authority Operators, Data Entry

• Dispatching the proper Authorities on Burglar, Fire, Panic, Medical and Duress, Providing outstanding customer service to customers, Data Entry, Maintaining Monthly Stats, Creating Individual Monthly Reports, Mentoring and Training new alarm agents

• Answering phones in a timely manner and transferring calls to the proper Attorney's, Greeting Guests, Setting up for Meetings, Office Duties, Ordering Supplies, Special Projects as needed, Checking and maintaining voicemails, Data Entry, General Office Duties, Processing daily mail

• Reaching and exceeding sales expectations by selling travel packages, product up-sells, servicing accounts, Handling inbound and outbound sales and service calls, Upselling, Data Entry, Verifying TSA information, Searching and providing flight itinerary information to travel agents, Providing exceptional customer service

• Speaking with Patients, Speaking with Medical Insurance Companies as well as Medicare, Complying with Hippa Laws

• Providing Customer Service, helping customers with payroll questions and with Payroll Software, Providing Tax Breakdowns, IRS information and Tax information, Special Projects as needed, Maintaining Client and Customer information, Data Entry

• Provide Customer Service to Verizon Wireless customers, Responsible for answering live inbound calls from external and internal clients, Data Entry, Basic Troubleshooting, successfully route customers to preferred destination, Worked closely with the Training Department to ensure new hire representatives successfully have all the tools needed to succeed, Responsible for handling and documenting complaints regarding external equipment and customer concerns, Assisted escalated customer service issues with external equipment

• Responsible for conducting weekly one on one consultations with clients, Meeting the needs of potential clients by delivering all program services and tools via weekly consultations designed to be supportive, motivational, and educational, Delivered customer service while demonstrating the companies values, visions and missions

• Responsible for providing customer service to internal customers, Answered inbound sales and customer service calls relating to entertainment services, products, hardware systems and accessories, Assisted customers with technical questions, troubleshooting and hardware operation, Provided Performance Reports to Upper Management

Get patients scheduled for hearing aids.

Schedule appointments with Provider's on the patients behalf.

Provider benefit information to patients

Follow Hipaa Laws

• Taking Payments for tolls, Correcting Mis read plate information

• Dispatching drivers for deliveries, Managing Accounts, Managing Reports, Working with upper management to maintain accounts, Working with the Warehouse

• Following HIPPA guidelines, Providing list of Eligible providers, Providing Exceptional Customer Service, Working with Clinicians