Raven Richardson
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Service Delivery Team Leader
TTEC/USAA
02.2021 - Current
- Attended staff and client meetings and served as liaison to manage operations for account.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Coordinated and led internal and external
- Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.
- Ensured compliance with industry standards and company policies by conducting regular audits and providing corrective action recommendations when necessary.
- Collaborated closely with cross-functional teams to identify service gaps and develop effective solutions that address client needs.
- Continuously reviewed client feedback to identify areas for improvement, implementing changes as necessary to maintain a consistently high level of service quality.
Licensed Property & Casualty Agent
TTEC/USAA
03.2019 - 02.2021
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Educated clients on insurance policies and procedures.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Analyzed customer needs to provide customized insurance solutions.
- Maintained high standards of customer service by building relationships with clients.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Inventory Manager
Walmart.com
04.2016 - 03.2019
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Monitored inventory levels to confirm compliance with company policy.
Education
Associate of Arts -
East Mississippi Community College
Scooba, MSHigh School Diploma -
Columbus High School
Columbus, MS05.2009
Skills
- Operations Support
- Project Planning
- Client Meetings
- Collaborative Environments
- Coaching and Training
- Active Listening and Communication
- Customer Experience Control
- Senior Leadership Support
Team Leadership Qualities
Operational Efficiency Optimization
Affiliations
- Toastmasters
- Women In Leadership
Timeline
Service Delivery Team Leader
TTEC/USAA
02.2021 - Current
Licensed Property & Casualty Agent
TTEC/USAA
03.2019 - 02.2021
Inventory Manager
Walmart.com
04.2016 - 03.2019
Associate of Arts -
East Mississippi Community College
High School Diploma -
Columbus High School
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