raven richardson

Ansafone Contact Centers – Customer Service Representative
Aug 2023 – May 2025

• Handled customer calls, chats, and emails, resolving issues promptly and professionally.
• Met and exceeded performance targets for quality and efficiency.
• Maintained accurate records and ensured data confidentiality.
• Followed up on customer concerns to ensure satisfaction and issue resolution.

• Assisted veterans and families with claims, benefits, and appeal processes.
• Coordinated with medical professionals and federal agencies to process accurate documentation.
• Maintained confidential case files and offered compassionate support during sensitive situations.

• Managed reservations, cancellations, and fare adjustments.
• Resolved travel-related issues while promoting packages and travel services.
• Delivered exceptional service under high-volume conditions.

• Assisted passengers with check-in, baggage, and boarding procedures.
• Ensured compliance with FAA and airline safety regulations.
• Resolved passenger issues with professionalism and care.

• Operated cutting machinery safely and efficiently.
• Monitored product quality and supported team productivity.
• Maintained accurate inventory and material handling records.

• Reviewed products for compliance and developed quality testing processes.
• Communicated across departments to ensure consistent quality standards.

• Scheduled moves, managed client records, and coordinated logistics.
• Ensured smooth operations through strong organization and follow-up.

• Checked guests in and out, handled payments, and resolved complaints.
• Maintained data security and delivered outstanding guest service.