Raven Risseeuw
Brownstown Charter Twp
Summary
Dynamic and results-driven professional with a proven track record at Fleetlogix, excelling in team leadership and problem resolution. Recognized for fostering collaboration and enhancing employee engagement while training new hires. Adept at critical thinking and maintaining high standards of service, ensuring customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead VSA
Fleetlogix
05.2024 - Current
- Supports the team by shuttling the crew, providing guidance to the crew throughout the shift.
- Runs the shift in the absence of a manager, taking over their responsibilities.
- Communicates with lot managers to insure manager satisfaction, and promote teamwork between companies.
- Addresses and resolves any issues or incidents within the crew when necessary.
- Develops and maintains courteous and effective working relationships.
- Uses critical thinking to break down problems, evaluate solutions and make decisions.
- Coaches employees on best practices, providing constructive feedback to support their professional growth.
- Trains new hires, providing mentoring and positive feedback and communication to foster a positive and encouraging learning environment.
Manager
McDonalds
07.2023 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Shift Manager/Baker
Tim Hortons
09.2021 - 06.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Baker
Tim Hortons
09.2019 - 08.2021
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
Education
GED -
Rock County Community College
Beloit, WI01-2014
Skills
- Verbal communication
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Calm under pressure
Certification
Servsafe Certification
Timeline
Lead VSA
Fleetlogix
05.2024 - Current
Manager
McDonalds
07.2023 - 05.2024
Shift Manager/Baker
Tim Hortons
09.2021 - 06.2023
Baker
Tim Hortons
09.2019 - 08.2021
GED -
Rock County Community College
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