Raven Rivera
VA
Summary
Energetic, compassionate, and adaptable with keen interest in providing high-quality patient care in the health care setting. Committed to making meaningful impact on patient outcomes through implementing dedicated, evidence-based practices and prioritizing patient needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Nurse, Progressive Care Unit
Inova Health Systems - Fairfax Medical Campus
01.2023 - Current
- Effective communication and collaboration with interdisciplinary teams to develop individualized treatment plans for each patient. (ISHAPED and SBAR)
- Ability to work independently or cooperatively as a team in high-stress situations.
- Administer medications and blood products safely according to established guidelines with proper patient education regarding side effects. (Sub-Q, IV, IM, PO)
- Patient monitoring pre and post medication administration or procedure.
- Phlebotomy services and IV placement.
- Patient assessments and telemetry monitoring.
- Utilize safety bundles and the nursing process to prevent sentinel and never events.
- Prevent the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Proficient with Microsoft Word and Excel.
- Proficient with charting systems such as Aetna, Connect Care, Epic/EpicCare.
- Collaborate with Case Management to ensure safe discharge for each patient.
- Utilize critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Tactfully manage challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Enhance patient satisfaction by providing compassionate, holistic nursing care that addresses physical, emotional, and spiritual needs.
- Follow all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Prevent complications by closely monitoring vital signs and promptly responding to changes in patient status.
- Actively participate in continuing education opportunities to stay current on best practices in progressive care nursing techniques and technologies.
- Implement physician orders and track progress against care plan to assess results.
- Build strong rapport with patients through active listening skills, cultural sensitivity, and compassionate care approach.
- Promote patient independence by establishing care goals and teaching patients about conditions, medications, and self-care skills.
- Thorough patient documentation in the EMR to include daily assessments, changes to place of care, treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
PATIENT SERVICE REPRESENTATIVE
Bon Secours
01.2017 - 01.2023
- Optimize operational workflow and patient satisfaction by utilizing my proficient customer service skills to maintain a low stress work environment
- Answer 100+ calls daily using a multiline system
- Coordinate daily schedules for seven providers
- Assist with patient check in and check out
- Collect account payments and reconcile daily financial reports
- Schedule consultations with pharmaceutical representatives
- HIPPA proficient
- Complete Insurance Referrals
- Facilitate communication between patients and their provider
- Maintain updated EMR
- Proficient in Athena One, Connect Care and EpicCare
PATIENT SERVICE REPRESENTATIVE
VA Diabetes & Endocrinology
01.2014 - 01.2017
- Maintain operational workflow while increasing patient's overall clinical experience and outcomes by coordinating care to ensure patient has no gaps or delay in medical care
- Coordinate procedures and appointments for ten providers across two locations
- Assist with patient check in and check out
- Collect account payments and reconcile daily financial reports
- Complete Insurance referral requests
- HIPPA proficient
- Facilitate communication between patients and their provider
- Maintain updated EMR
- Proficient with Athena One, Connect Care and EpicCare
Education
ADN RN -
Bryant and Stratton College
01.2023
HS Diploma -
Bristol Central High School
01.2013
Skills
- Clinical judgment
- Vitals monitoring
- Central Line Care
- Health Education
- Patient Assessment
- Immunizations and Vaccinations
- Time management abilities
- Patient Advocacy
- Documentation
- CPR/AED
- End of life care
- Family Support
Certification
- BLS - American Heart Association
- ACLS - American Heart Association
Timeline
Registered Nurse, Progressive Care Unit
Inova Health Systems - Fairfax Medical Campus
01.2023 - Current
PATIENT SERVICE REPRESENTATIVE
Bon Secours
01.2017 - 01.2023
PATIENT SERVICE REPRESENTATIVE
VA Diabetes & Endocrinology
01.2014 - 01.2017
- BLS - American Heart Association
- ACLS - American Heart Association
ADN RN -
Bryant and Stratton College
HS Diploma -
Bristol Central High School
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