Summary
Overview
Work History
Education
Skills
Timeline
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Raven Rumph

Madison

Summary

Dynamic customer service professional with extensive experience at Walmart, adept at cash handling and fostering customer loyalty through empathy and effective communication. Proven ability to streamline processes and resolve conflicts, ensuring a positive shopping experience. Recognized for maintaining high accuracy in transactions and demonstrating strong work ethic under pressure.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

4
4
years of professional experience

Work History

Cashier

Walmart
08.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Customer Service Representative

Ashley Home Furniture
03.2023 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Updated customers on furniture delivery dates and kept a positive work-relationship with customers.

Team Associate

Arby's Restaurant
06.2021 - 05.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Excellent communication skills, both verbal and written.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

High School Diploma -

Jefferson Davis High School
Montgomery
05-2022

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash drawer balancing
  • POS system operations
  • Payment collection

Timeline

Cashier

Walmart
08.2023 - Current

Customer Service Representative

Ashley Home Furniture
03.2023 - 07.2023

Team Associate

Arby's Restaurant
06.2021 - 05.2022

High School Diploma -

Jefferson Davis High School

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Raven Rumph