Raven Sallee
Pasco,WA
Summary
Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.
Overview
7
7
years of professional experience
Work History
Receptionist/Referral Coordinator
Kadlec Pasco Primary Care
Pasco, WA
04.2023 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted patients starting claims for LNI.
- Updated referrals for LNI patients.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Scheduled appointments for clients, customers, and other visitors.
- Greeted visitors and provided them with assistance.
- Scheduled and confirmed appointments and meetings for management team.
- Managed company database and ensured the accuracy of contact information.
Correspondence Specialist
Edgewater - Hanford
Richland, WA
03.2022 - 04.2023
- Performed data entry tasks as required by updating customer contact information in the system.
- Developed and maintained effective filing systems for correspondence records.
- Coordinated the sending of confidential materials via certified mail or courier services.
- Participated in meetings discussing new policies related to managing customer relations through effective communication strategies.
- Reviewed, edited and rewrote incoming correspondence to ensure accuracy of information.
- Answered phone calls and provided assistance with general inquiries related to correspondence matters.
- Scanned and filed digital copies of incoming correspondence into the organization's database system.
Receptionist
Health First Urgent Care
Richland, Washington
01.2022 - 04.2023
- Performed data entry tasks into various computer systems accurately and promptly.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Compiled data from various sources into organized reports for management review.
- Monitored office supplies inventory and placed orders when necessary.
- Verified visitors' identification cards before allowing access to the building.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated daily log book with information about visitors entering the premises.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Customer Service Representative
Mitchell Medical Consultant Network
Seattle
08.2019 - 04.2021
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Monitored claims and physician related services.
- Performed data entry for patient information.
- Assisted in technical support duties.
Executive Assistant
Gamache Landscaping
Richland
05.2017 - 09.2018
- Maintained confidential records and files related to executive operations.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Monitored incoming emails and responded accordingly in a timely manner.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Greeted visitors warmly upon arrival at the office premises.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
Education
Associate of Applied Science -
Columbia Basin College
Pasco, WA12-2024
High school - General education
River View High School
Kennewick, WA06.2015
Skills
- Microsoft Office
- Scheduling
- File Management
- Verbal and written communication
- Staff Management
- Office Administration
- Tech-Savvy
- Excel
- Quickbooks
- Outlook
- Microsoft Word
- Data Entry
- Office Management
- Sales
- Personal Assistant Experience
- Multi-line Phone System
- Microsoft Powerpoint
- Administrative experience
- Customer service
- Technical Support
- Account Management
- Front desk
- Document management
- Clerical experience
Assessments
- Data entry: Accuracy, 04/01/21, Highly Proficient, Entering data quickly and accurately
- Scheduling, 04/01/21, Completed, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Verbal communication, 04/01/21, Proficient, Speaking clearly, correctly, and concisely
- Administrator, 11/01/20, Proficient, Personality and problem-solving skills
Personal Information
- Willing To Relocate: Anywhere
- Title: Customer service representative
Timeline
Receptionist/Referral Coordinator
Kadlec Pasco Primary Care
04.2023 - Current
Correspondence Specialist
Edgewater - Hanford
03.2022 - 04.2023
Receptionist
Health First Urgent Care
01.2022 - 04.2023
Customer Service Representative
Mitchell Medical Consultant Network
08.2019 - 04.2021
Executive Assistant
Gamache Landscaping
05.2017 - 09.2018
Associate of Applied Science -
Columbia Basin College
High school - General education
River View High School
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